How to create a solution

Overview

Solutions in TheyDo represent the ideas, features, or changes your team is considering to address customer opportunities. You can create solutions directly within a journey, from the Solutions library, or from a linked building block like an opportunity, insight, or goal.

Create a solution

From a journey map

  1. Open the journey where the solution belongs.
  2. If the Solutions lane isn't visible, add it to the journey.
  3. Click an empty cell in the Solutions lane under the relevant step.
  4. In the popover, search for an existing solution or click Create to make a new one.
  5. If the solution spans multiple steps, hover over the edge of the card and drag to extend it.

Tip: Search for an existing solution before creating a new one to avoid duplicates.

From the Solutions library

  1. Go to Solutions in the left navigation.
  2. Click Create new at the top of the page.
  3. The solution opens so you can fill in the details.

From an opportunity

  1. Open the opportunity.
  2. Go to its Solutions tab.
  3. Click to create a new solution — it will be automatically linked to that opportunity.

From an insight

  1. Open the insight.
  2. Go to its Solutions tab.
  3. Create a new solution directly from there.

From a goal

  1. Open the goal.
  2. In the goal's tree view, add a new solution.
  3. The solution is linked to the goal on creation.

Fill in the solution details

After creating a solution, complete the key fields in the side panel:

  • Title — Make it descriptive so colleagues can understand and find it easily.
  • Description — Frame the solution clearly, including what it is and how it addresses the linked opportunity.
  • Type — Choose a solution type (e.g., feature, content, process, event) or add your own via Taxonomy settings.
  • Status — Set the current status. Statuses can be customised in Taxonomy settings.
  • Owner — Assign the person responsible for this solution.
  • Group — Select the relevant group. These can be customised in Taxonomy settings.
  • Tags — Add relevant tags to help with filtering and organisation.
  • DVF rating — Rate the solution on Desirability, Viability, and Feasibility, each on a 5-point scale.
  • Priority — Set to High, Medium, or Low.
  • Integrations — Link to Epics, Stories, or Tasks in your connected product management tool.
  • Header image — Add a visual to help people quickly scan the solution as a card.

Use the detail tabs at the bottom to see how the solution connects to other building blocks: journeys, opportunities, insights, goals, and other solutions.

Tip: Click Add property to show fields that aren't visible by default.

Tips

  • Creating solutions from an opportunity is a natural workflow — it keeps context clear and links the solution to the right problem automatically.
  • Use the Solutions library for "library-first" planning, where you want to build out solutions independently before placing them in journeys.
  • Consistent use of Type and Status fields (set in Taxonomy) makes it easier to filter and report across your workspace.