From scattered data to one shared customer context
TheyDo is the Experience Context Platform. The system that turns business KPIs, interaction data, and qualitative feedback into decision context every team can use and AI agents can reason over.
Every enterprise already has three views of the customer. None of them connect
Business performance tells you what happened
But it can’t explain why things are the way they are.
Voice of the Customer tells you how severe a problem is
But it only captures 3-5% of what customers actually experience.
Customer interactions tell you what people do
But every team tracks them in isolation, with its own definitions.
TheyDo creates the customer context every team can build on, deliver from, and measure against
Every team uses customer context differently. TheyDo's customer journey framework connects the work end-to-end so patterns become visible and roadmaps reflect what customers actually experience.
Build your customer experience context
Turn business KPIs, voice of the customer data, and customer interactions into one structured view. Journey framework, Data hub, and insight mining are the building blocks.
Curate the right data for the right audience. Build once, always up to date
Create Collections of your experience data for your stakeholders. This way, your market leaders get the monthly update, while the product team has access to the latest changes in the customer experience.
For executives
Consistent monthly reports how customer experience drives business performance.
For product managers
Ground sprint prep and product impact in customer reality.
For market leaders
Consistent monthly reports how customer experience drivers business performance.
Get the customer context to work with your LLMs, or use TheyDo Agent
TheyDo Agent
Run CX Operations on AI. TheyDo Agent builds and reasons over customer experience context. It spots opportunities and helps teams act on them.
TheyDo MCP
TheyDo MCP gives AI platforms secured, governed access to TheyDo’s unified experience data, journeys, logic and agent.
Trusted and secure for the enterprise
Maintain full control over your data when TheyDo Agent runs your operations.
Role-based access controls
Unlimited users with individual and role-based permissions. Drive change through journeys without losing control of who sees what.
SOC 2 Type II
We are SOC 2 Type II compliant. Request our SOC 2 certificate.
GDPR compliant
Let us handle compliance with local laws.
Your data, your control
Generate insights from any unstructured data.
No data sharing with AI providers
We keep your data behind closed doors.
Make customer context available across the business
4,000+
hours saved
36%
efficiency lift
5x
time to value
90%
shorter time-to-decision