Show where CX moves the business
Measure, report, and prove the business impact of every change in the customer experience.
Most CX work doesn't have a real number behind it
CX teams steward improvements all year. They redesign experiences, brief product teams, run journey programs. But when the budget review comes, the work shows up as activities, not as the line items the business actually tracks.
Connect every journey change to the business outcome it moved
TheyDo connects three things most CX programs run separately.
The journey change
The work CX delivered - a redesigned step, a new flow, a cleaned-up handoff.
Where CX shows business impact
Connect work to KPIs
Link the KPIs your business already reports on (NPS, CSAT, retention, cost-to-serve, revenue) directly to the journey step where the work landed. Set a goal, then watch the metric move toward it on the same canvas you design the work on.
Share with execs
TheyDo Agent generates stakeholder-ready briefs for any audience: a board narrative, an exec summary, a finance review. Every claim cites the journey step, insight, or metric it came from, and exports to PDF for stakeholders who don't have a TheyDo seat.
Hit a measurable goal
Set a workspace goal, like cutting cost-to-serve by 20% or moving NPS from 38 to 50, and watch the metric trend toward it on the same canvas as the work.
CX teams already delivering intelligence this way
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4,000+
hours saved
36%
efficiency lift
5x
time to value
90%
shorter time-to-decision