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January 28, 2026

Meet the AI analyst agent: Built to reason inside the journey

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Down with dashboards—long live actionable intelligence

Ep 19 — Jen Burton

Bringing humanity back to leadership

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Embracing Service Design: Lessons from MediaMarktSaturn’s story

Journey Management for Product Teams

How to build a customer-centric product process

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Nothing artificial about our intelligence with Jochem van der Veer & Justas Petronis

Customer obsession

Customer obsession: The what, why, and how

Suchitra Parikh - Episode 60

January 28, 2026

The Experience Edge: Storytelling at PayPal - lessons from Suchitra Parikh

The Experience Edge

The Experience Edge

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January 27, 2026

From insights to an operating system: How Autodesk is rebuilding innovation around journeys

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January 13, 2026

Delivering ROI-based journey management for the enterprise

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January 7, 2026

The Experience Edge: CX is not a department with Charissa Riddle

The Experience Edge

The Experience Edge

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January 5, 2026

Why the future belongs to product engineers

December 17, 2025

Why design leadership is non-negotiable with Martha Cotton

The Experience Edge

The Experience Edge

December 16, 2025

Turning insight into action: How Lyreco built a daily discipline of journey management

December 8, 2025

Embedding journey management into CX strategy at Kimberly-Clark Professional

Ep 54 - Sam Stern

December 4, 2025

What LinkedIn learned about designing memorable journeys - with Sam Stern

The Experience Edge

The Experience Edge

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December 1, 2025

Journey mapping hit its wall. TheyDo broke through it

Ep 52 - Tina Lilje

November 26, 2025

How Philips turned customer experience into a strategic advantage - with Tina Lilje

The Experience Edge

The Experience Edge

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November 14, 2025

What’s new at TheyDo: The small things that matter most with Memie Huang

The Experience Edge: Dan Sullivan

November 12, 2025

How CHG Healthcare builds a journey-led organization

The Experience Edge

The Experience Edge

Decoding the feeling economy with PwC

November 11, 2025

Decoding the feeling economy: a new lens on customer experience

Episode 50 - Raymond Otero

November 5, 2025

How Microsoft is building a journey-centered operating model across customer success and experience

The Experience Edge

The Experience Edge

October 30, 2025

Beyond the Map 2025: Towards a journey-driven world

PwC UK and TheyDo partnership

October 29, 2025

PwC UK and TheyDo partner to help enterprises maximise ROI from customer experience investments

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