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Promotional image for a product update featuring a man and a woman with text about AI, busywork, and CX teams, scheduled for 15 Sept, 17:00 CEST.

September 15, 2026 at 5:00 PM CEST

Stop being the journey police: TheyDo September Product Update

CX teams are drowning in AI-generated work. See how Skills and this quarter's releases get them out of policing and back to the business.

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Cloaks off Outcomes over outputs

Cloaks Off: Outcomes over outputs; questions over statements

Skills Product Update September 2026

Your clean-up shift is over: Journey management just got the Skills to scale

Cloaks off Outcomes over outputs

September 17, 2026

Cloaks Off: Outcomes over outputs; questions over statements

Skills Product Update September 2026

September 16, 2026

Your clean-up shift is over: Journey management just got the Skills to scale

Promotional image for a product update featuring a man and a woman with text about AI, busywork, and CX teams, scheduled for 15 Sept, 17:00 CEST.

September 11, 2026

AI was supposed to eliminate the grunt work. So why are CX teams becoming the journey police?

Pink-themed graphic titled "The decision confidence gap," discussing AI's impact on enterprise decision-making speed and quality.

September 7, 2026

New report: 1,000 Decision-Makers on AI, Confidence, and Trust

Beyond the Map: where context, clarity and impact collide

August 14, 2026

Beyond the Map ‘26: Where context, clarity, and impact collide

Audience at an event with a speaker taking questions, and an inset image of a modern building. Text reads, "What to expect at Beyond the Map."

Beyond the Map 2026: Building shared context for better business decisions

The attribution problem in customer experience

Florian AutoDesk Forrester Summit Session

How Autodesk built the context layer that makes its AI tell the truth

How Pfizer made journey management operational

Pfizer at Forrester CX Summit: How every inch of insight matters

Three customer lenses. Zero connection. Why your CX AI is stalling.

The experience ontology your AI agents need (and why most enterprises don't have it yet)

Beyond the hero’s journey: Rewiring the performance engine with journey management

TheyDo Agent Live Product Reveal Recording

CX just got a seat at the table — TheyDo Agent live reveal recap

Introducing TheyDo Agent

Goodbye, generic AI. Meet TheyDo Agent.

Most enterprises don't have a data problem. They have a context problem.

AI just magnified the enterprise’s biggest problem

Gartner 2026 Strategic Roadmap Article

Mind the gap: Making service journey improvement stick

The Institute for Journey Management with Raymond Gerber and Mark Smith

The Experience Edge: Why AI needs journey context to actually work with the Insitute for Journey Management

The Experience Edge

The Experience Edge

Journey management has a scaling problem. This guy says he can fix it.

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