Meet TheyDo Agent
Run CX Operations on AI. TheyDo Agent builds and reasons over customer experience context. It spots opportunities and helps teams act on them. It generates reports for stakeholders and tracks impact across the business.
Grounded in your customer journeys, not generic training data
TheyDo Agent is the first AI agent built on structured experience context. It reasons over the journeys, phases, steps, and opportunities CX teams build in TheyDo, not raw transcripts or disconnected dashboards.
How it works
01
Ask
Start a conversation from anywhere in your workspace. The Agent understands your workspace, your data and your journey context.
02
Plan
The Agent decides which tools and skills to us to analyze data, map journeys, or generate reports. It’s trained to reason over complex data, grounded in the journey as a data model.
03
Deliver
Turn your exploration into a structured report. The Agent captures your questions, runs the analysis and organizes it into a clear, decision-ready output.
You already have all the data. TheyDo Agent makes sense of it
TheyDo Agent aligns business KPIs, voice of the customer data, and customer interactions to the journey CX teams build. Insights stay current, traceable and grounded in real customer moments.
TheyDo Agent does the work
on your behalf
Builds and maintains your customer experience context
The work of structuring customer knowledge has always fallen on the CX team: mapping interviews, tagging pain points, flagging stale data.
Connect scattered data to one customer journey
TheyDo Agent aligns business KPIs, voice of the customer data, and customer interactions to the journey CX teams build. Insights stay current, traceable and grounded in real customer moments.
Prioritize the roadmap with shared customer context
TheyDo Agent reasons over your end-to-end experience and business metrics. Every team prioritizes from the same view of the customer.
Tie every initiative to measurable customer outcomes
No more guesswork. TheyDo Agent reasons over customer context and business priorities, so every initiative ties back to real evidence.
Trusted and secure for the enterprise
Maintain full control over your data when the Agent runs your operations.
Role-based access controls
Unlimited users with individual and role-based permissions. Drive change through journeys without losing control of who sees what.
SOC 2 Type II
We are SOC 2 Type II compliant. Request our SOC 2 certificate.
GDPR compliant
Let us handle compliance with local laws.
Your data, your control
Generate insights from any unstructured data.
No data sharing with AI providers
We keep your data behind closed doors.
TheyDo MCP
TheyDo MCP Server gives AI platforms secured, governed access to TheyDo’s unified experience data, journeys, logic and agent.
It's the foundation that enables TheyDo and external AI systems, like Copilot, ChatGPT or Claude, to work together seamlessly and safely.
CX teams already using TheyDo Agent to speed up their work
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Make customer experience a company-wide capability
4,000+
hours saved
36%
efficiency lift
5x
time to value
90%
shorter time-to-decision