TheyDo named a Leader in the Forrester Wave™
Turn every journey into customer value
Why telecoms are rethinking CX: Churn is a symptom of broken journeys. Journey management helps telecom teams spot friction and act before customers leave.
Bring together service and support data
Customers move between store, app, and call center. TheyDo provides one shared view of every experience.
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Fix SIM activation and onboarding gaps
Identify why customers contact support after setup.
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Improve plan upgrades and renewals
Understand what prompts switching and how to retain customers.
Make CX impact measurable
Cut churn, improve upgrades, and streamline support by aligning around what drives customer action.
22%
Drop in SIM activation issues
by simplifying setup flows
30%
churn reduction in first 30 days
by supporting high-risk journeys
14%
More successful plan upgrades
through targeted triggers in journey view
18%
Higher first-call resolution
from cross team alignment on service gaps
Deliver measurable outcomes at scale
When telecom teams align on the real journey, they retain more customers, reduce costs, and grow loyalty. Act faster with shared context.
Bring together plan behavior, feedback, and ticketing data.
Understand the full journey across digital, store, and phone.
Focus work on renewals, upgrades, and issue resolution.
Monitor plan changes, cancellations, and CX indicators.
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Make the right connection at scale with templates
Start with SIM setup, billing friction, upgrade journeys, and retention triggers. Proactive insight, made actionable.
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FAQs
Turn churn into retention gains
Because better journeys build better brands. Start making smarter telecom decisions with TheyDo.
