Meet the TheyDo Agent

Turn every journey into customer value

Why telecoms are rethinking CX: Churn is a symptom of  broken journeys. Journey management helps telecom  teams spot friction and act before customers leave.

Get a telecom demo

Man with headphones on, looking at a smartphone, against a geometric background of overlapping maroon and pink shapes.

Bring together service and support data

Customers move between store, app, and call center. TheyDo provides one shared view of every experience.

Explore the platform

Flowchart illustrating business interactions. Metrics include resolved interactions, channel unity, customer conversation repetition, and cross-channel experience.

Flowchart illustrating strategies for Marketing, Sales, and CX to reduce early-life churn, with progress indicators and framework levels.

Fix SIM activation and onboarding gaps

Identify why customers contact support after setup.

Digital dashboard with action cards: "Retain & grow customer value," "Customers feel stuck," and "Make upgrades easy," with icons and avatars.

Improve plan upgrades and renewals

Understand what prompts switching and how to retain customers.

Make CX impact measurable

Cut churn, improve upgrades, and streamline support by aligning around what drives customer action.

22%

Drop in SIM activation issues

by simplifying setup flows

30%

churn reduction in first 30 days

by supporting high-risk journeys

14%

More successful plan upgrades

through targeted triggers in journey view

18%

Higher first-call resolution

from cross team alignment on service gaps

Deliver measurable outcomes at scale

When telecom teams align on the real journey, they retain more customers, reduce costs, and grow loyalty. Act faster with shared context.

Aggregate NPS, usage, and support

Bring together plan behavior, feedback,  and ticketing data.

Contextualize switching and support triggers

Understand the full journey across digital, store, and phone.

Prioritize moments of churn risk

Focus work on renewals, upgrades, and issue resolution.

Track impact on loyalty metrics

Monitor plan changes, cancellations, and CX indicators.

Logos of various platforms feed into a central icon labeled "t," with arrows labeled "Plan data" and "Ticket data."

Digital lifecycle framework interface showing journey stages: Awareness, Big Win, Pain. Includes metrics, insights, and comparison bars.

Make the right connection at scale with templates

Start with SIM setup, billing friction, upgrade journeys, and retention triggers. Proactive insight, made actionable.

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FAQs

Can I track churn risk by journey?

Yes—use triggers like downgrade, inactivity, or complaints - across channels and personas

Will this reduce ticket volume?

TheyDo is built to do just that. Fix the root cause, not just the symptom - by understanding the real points of friction in your journeys.

Can we see B2B and B2C journeys?

Definitely. Manage both in one platform, sharing insights and data where relevant too.

How is this different from NPS tools?

We connect the insights, opportunities, to the NPS to show how you you are having an impact.

Can I share this with operations?

Yes—TheyDo creates a single source of context you can share across all functions.

Turn churn into retention gains

Because better journeys build better brands. Start making smarter telecom decisions with TheyDo.

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