TheyDo named a Leader in the Forrester Wave™
Drive value through every interaction
From discovery to delivery, use journey management to reduce friction, grow loyalty, and drive real business outcomes—online and in store.
Align store and
digital experiences
From e-commerce to in-store visits, TheyDo helps unify journeys across all touchpoints. Spot what’s broken, optimize what works, and act on real insight—not guesswork.
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Eliminate blind spots across digital and store journeys
Stop blaming the other team - Unify ecommerce, in-store, and support data to see the full customer journey—not disconnected moments.
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Turn experience gaps into business outcomes
Link low NPS, cart abandonment, and ticket volume to journey-level actions that deliver measurable value.
Deliver measurable value across the retail journey
Reduce friction, boost loyalty, and connect every improvement to measurable business outcomes.
15%
Cart abandonment
Reduced by fixing checkout and UX issues
20%
Support volume
Achieved by reducing thw “where is my order?” (WISMO) contacts
30%
Repeat purchases
Increased sales to existing customer through post-purchase journeys
25%
NPS improved
NPS improved through teams understanding the context behind the numbers
Understand what people experience in real time
Use TheyDo to align product, CX, and operations around shared journeys—powered by data and designed to deliver value.
Bring together data from Shopify, GA4, Medallia, Zendesk, POS, returns, and fulfillment—all in one place.
See the full story behind every drop-off, complaint, or ticket. Go beyond dashboards.
Use AI to surface the most urgent, expensive, or high-impact experience gaps—then act with confidence.
Measure how journey changes impact AOV, CSAT, conversion, or churn—so you know what to scale.
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Retail-ready templates and collaborative workspaces
Launch faster with prebuilt journeys for discovery, checkout, fulfillment, and returns—complete with steps, touchpoints, pain points, and opportunities. Customize them to your brand, plug in real data, and collaborate across teams in one shared workspace. Whether you’re solving specific issues or scaling journey management across the business, TheyDo helps you deliver consistent value—faster.
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FAQs
For retailers who need to drive more value
Because knowing the journey isn’t enough. Ready to turn insights into impact?
