Build the customer context for your teams, and AI.
Mine, map, and manage customer context at enterprise scale. With TheyDo, CX research stops dying in decks, journey data doesn’t go stale, and your work serves every team in the business.
Most CX efforts don’t connects the dots
CX teams produce more insights every year. The work is solid but usually not connected to business outcomes or prioritzation.
TheyDo connects three things most CX programs run separately
So experience context can serve the whole business.
The research and data in one hub
Unifying interviews, surveys, support tickets, sales call notes in a structured data hub, ready to activate.
How CX teams build experience context at scale, using AI.
Mine data with TheyDo Agent
Turn transcripts, surveys, support tickets, and interview notes into structured data. Clustering, tagging, and mapping to the journey: TheyDo Agent does the heavy lifting.
Map and maintain end-to-end journeys
Design and maintain end-to-end journeys with phases, steps, and lanes - the living map of the experience your business delivers. Update once; every team sees the latest.
Manage experience context at scale
Link insights, opportunities, and solutions across journeys. Standardize titles and tags. Consolidate duplicates. Govern who can change what.
Customers already building experience context this way
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experience context?
4,000+
hours saved
36%
efficiency lift
5x
time to value
90%
shorter time-to-decision