What are integrations in TheyDo?

Integrations let you connect TheyDo to the tools your team already uses — so your data, metrics, and delivery work all come together in one place.

This article explains what integrations are in TheyDo, the types available, and when to use them.

Overview

TheyDo supports two main types of integrations:

  • Product integrations — connect delivery tools like Jira and Azure DevOps, so solutions in TheyDo can be synced with work items in those tools.
  • Data integrations — connect data sources like Qualtrics, Snowflake, Databricks, Amazon S3, and Medallia, so you can pull in metrics and customer data directly into TheyDo.

Both types are set up from Settings > Integrations and are available on the Management and Strategic plans.

Product integrations

Product integrations connect TheyDo solutions to your delivery pipeline. When a solution is pushed to Jira or Azure DevOps, it becomes a work item in that tool — and status changes can sync back to TheyDo automatically.

Currently available:

  • Jira — sync solutions as Epics, Stories, Tasks, or Bugs
  • Azure DevOps — sync solutions as work items

These integrations are great for teams that want to bridge the gap between customer journey work and engineering delivery.

Data integrations

Data integrations bring external metrics and survey data into TheyDo, so you can surface customer signals directly on your journeys.

Currently available:

  • Qualtrics — sync CSAT, CES, and NPS survey data
  • Snowflake — pull metrics from your Snowflake data warehouse
  • Databricks — pull metrics from Databricks
  • Amazon S3 — import solutions, insights, opportunities, and metrics via S3 file uploads
  • Medallia — sync experience data and survey responses

Who can manage integrations?

Setting up and managing integrations requires integration-management permission. If you don't see Integrations in your Settings sidebar, reach out to your workspace admin.

Organization admins can access the integrations page even without the dedicated integration-management permission.

Note: Some actions — like deleting an integration or updating Azure DevOps connection settings — require full organization admin access.