What is Ask TheyDo?

Ask TheyDo opens up living customer journeys to the rest of the organization.

It allows anyone to ask questions in plain language and understand what is happening across the customer journey, why it matters, and where to improve next.

Ask TheyDo is built on the journey intelligence already inside TheyDo and makes that intelligence easier to explore, understand, and use.

What Ask TheyDo does

Ask TheyDo is a conversational analysis experience that sits on top of living journeys in TheyDo.

It reasons over journeys, steps, insights, opportunities, metrics, and solutions that already exist in your workspace. Instead of navigating complex structures or learning journey methodology, people can explore journey intelligence by asking questions in natural language.

Ask TheyDo helps turn existing journey information into something easier to understand, connect, and act on.

Who Ask TheyDo is for

Ask TheyDo is designed for anyone who needs to understand or improve the customer journey.

CX and journey teams

Ask TheyDo helps teams scale their impact. Stakeholders can explore journeys themselves, understand context, and ask informed questions without needing deep journey expertise. This reduces time spent explaining and increases time spent driving improvement.

Business leaders and problem owners

Product, operations, digital, and transformation leaders can explore journey intelligence directly. They can understand what is happening across journeys and see where to focus without becoming journey experts.

Executives

Ask TheyDo provides a faster way to engage with customer experience. Executives can explore journeys directly, understand where experience is breaking down, and see how improvements connect across the organization.

What you can do with Ask TheyDo

Explore the journey

Ask questions about what is happening across a journey, summarize complex structures, identify patterns and themes, and navigate large journeys with confidence.

Improve the experience

Get guidance on how to refine journey structure, identify overload or unclear areas, and focus attention on the improvements with the highest potential impact.

Ask TheyDo is designed as a sidekick. It retrieves, synthesizes, and advises. Humans remain in control.