How CX becomes the most strategic function in the enterprise — Live Product Reveal

Multiple new capabilities. One live demo. The biggest product moment we've shipped this year and the shift that makes CX the function the rest of the business plans around.

Enterprises don't struggle because they lack data. They struggle because they lack context.

BI tells you what's happening. VoC tells you what customers say. Interaction data tells you what individual customers actually did. One interaction at a time.

Insights without context don't drive decisions. They drive more meetings.

For a decade, CX teams have been quietly building the missing layer: structuring how the business actually understands its customers, phase by phase, step by step, opportunity by opportunity.

Now everyone needs that layer. Executives need it. Product, operations, IT. AI needs it. The journey work CX has been doing all this time turns out to be the connective tissue the whole company has been missing.

What you'll take away

In 45 minutes, Jochem van der Veer, CEO and co-founder of TheyDo and Rebecca Dickson, TheyDo expert, will walk you through:

• A new feature that turns customer context into a board-ready executive narrative in minutes, not weeks.

• A new capability for distributing the right slice of customer context to the right audience, without rebuilding it every cycle.

• A new way to bring data into your journeys at scale, governed by your standards.

Who this is for

CX, service design, research, and journey management leaders who are tired of producing journey artifacts that don't move decisions, and ready to see what that work becomes when the rest of the business finally needs it.

Product, operations, and analytics leaders who want to see the journey behind the metric. CX, CPO, and CDO executives looking to align teams and AI investments around a defensible, measurable view of customer experience.

Join us live

Can't make it live? Register anyway and we'll send you the recording.