Upcoming webinar: The small things that matter most with Memie Huang | Nov 12

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Discover the stories behind customer journeys.

Hosted by Jochem van der Veer, customer-obsessed founder of TheyDo, this weekly podcast dives into conversations with senior professionals, pioneers, and industry leaders at the forefront of CX. Guests openly share their experiences on customer journeys, voice of the customer, customer-centric transformation, journey management, and best practices for lasting impact.

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Bringing the Trojan horse of journey management from JP Morgan Chase to HealthEquity

How to align Sales and CX in high-touch Enterprise environments

Why customer experience is an inside job

Customer experience is everyone's job

Retail AI with a human heart

Experience starts with the CFO

Organizing CX around what matters

Journey work isn't a side hustle

Stop selling. Start storytelling with video.

Customer experience meets business strategy

Stop listening. Start acting on insight.

Scotiabank's strategy starts with journeys

Great experiences aren’t accidents, they’re engineered

How Elsevier’s James Munoz builds big CX from the battlefield to the boardroom

Prove it: Vanguard's CX alpha playbook