Bring your Medallia surveys to TheyDo

Medallia surveys are now available in TheyDo.

This release is the last piece for great value!

By combining Medallia feedback with journey data already in TheyDo, teams get a more complete view of the customer experience — bringing together what customers do, how journeys perform, and what customers are actually saying.

What’s included for surveys:

Select an Experience Program and relevant fields + filters such as product dimensions from Medallia integration settings
Sync survey responses (quotes) daily into Data Hub
Create and/ or continuously enrich Medallia-fed journeys

A few Medallia-specific notes:

•Medallia’s terminology • “Experience Programs” are what we would usually think of as survey programs • “Fields” can refer to questions, filters, or other survey attributes