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Stop Being The Journey Police: TheyDo September Product Update

Sep

15

September 15th, 2026

5:00 PM - 6:00 PM CEST

Your time

3:00 PM - 4:00 PM UTC

AI was supposed to revolutionise CX and free the practitioners to focus on what really matters - but the reality hasn't kept up with the promise.

The work may be faster, but the lack of structure has buried CX deeper in the exact busywork AI promised to eliminate: policing workflows, re-checking outputs, and wading through long lines of AI-generated data.

Our September release is built to end the cycle. We are introducing Skills, a new way to standardise your Agent workflows - so anyone can run them and every output holds to the same standard. And, around it, a set of data-management improvements that keep your practice running on clean, trustworthy context.

Join Jochem van der Veer, CEO and Co-Founder of TheyDo, and Memie Huang, our Product Design Manager, to see it live.

We'll cover:

  • Why more AI has made the problem worse, not better, for most CX teams

  • How Skills works, and how it gets your team out of policing and back to real work

  • The data-management updates that keep your agent reasoning over one version of the truth

  • How customers are already reaping the benefits, plus a first look at what's coming next

Join us live

Can't make it live? Register anyway and we'll send you the recording.

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