Driving with discipline and curiosity
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In a thought-provoking episode of the Experience Edge Podcast, TheyDo CEO, Jochem Van Der Veer, had the privilege of sitting down with Marc Fonteijn to explore the evolution of service design and its impact on organizations, professionals, and communities.
During this conversation Marc and Jochem examine the dual nature of service design—commercial versus philosophical—and the ethical responsibilities that come with it. Marc shares insights on cultivating influence within organizations, the significance of personal growth, and the ongoing issue of burnout among service design professionals.
Marc and Jochem also explore the evolving landscape of service design, discussing the importance of individual contributors, the integration of design thinking into leadership roles, and the challenges of maintaining effective meetings and workshops. They delve into the significance of design language and the impact of educational systems on design thinking. The discussion also touches on parenting, community building, and the role of friendships in professional growth, emphasizing the need for supportive networks in the service design field.