Track adoption & prove the value of Journey Management

We’ve just launched a new Usage Report to help you understand how teams use TheyDo and demonstrate the impact of journey management across the organization.

This report is available for strategic plans

What you can do

• Track journey creation and activity trends over time.

• See who’s active and identify users to re-engage.

• Drill into roles and workspaces to understand contribution patterns.

• Review workspace insights – journey counts, last updates, visibility, and AI usage.

• Monitor goal creation and integrations to see where value is growing.

• Measure AI adoption – compare manual vs. AI-generated insights.

Why it matters for Journey Ops and CX managers

• Prove adoption and journey management impact.

• Identify engagement gaps to support teams.

• Connect journey activity with CX and business outcomes.

• Make reporting easy with export and scheduled delivery options.

In short? Turn usage data into visibility, insight, and action.

Want to see it ? It's now available in Settings → Usage Report.

Not seeing it yet? Ask your CSM :)