How CX becomes the most strategic function in the enterprise — Live Product Reveal

Multiple new capabilities. One live demo. Board-ready executive materials from customer context. Weeks of work, done in minutes.

Enterprises don't struggle because they lack data. They struggle because they lack context.

BI tells you what's happening. VoC tells you what customers say. Interaction data tells you what individual customers did, one at a time. Insights without context don't drive decisions — they drive more meetings.

For a decade, CX teams have been quietly building the missing layer: structuring how the business actually understands its customers, phase by phase, step by step, opportunity by opportunity.

Journeys gave CX teams a structured way to understand customers. That same structure is exactly the foundation AI needs to deliver answers business teams can act on — without forcing them to navigate the journey itself.

Introducing TheyDo Agent. Purpose-built AI that runs on the customer context you've already built — not generic AI bolted on top of CX data. Every output is auditable and traces back to evidence. Safe to send to a CXO.

What you'll take away

In 45 minutes, Jochem van der Veer, CEO and co-founder of TheyDo and Rebecca Dickson, TheyDo expert, will show you how to:

• Turn customer context into a board-ready executive narrative in minutes, not weeks.

• Distribute the right slice of customer context to the right audience, without rebuilding it every cycle.

• Bring data into your journeys at scale, governed by your standards.

Plus: hear from a TheyDo customer on what this has already unlocked inside their organization.

Who this is for

CX, service design, research, and journey management leaders who are tired of producing journey artifacts that don't move decisions, and ready to see what that work becomes when the rest of the business finally needs it.

Product, operations, and analytics leaders who want to see the journey behind the metric. CX, CPO, and CDO executives looking to align teams and AI investments around a defensible, measurable view of customer experience.

Join us live

Can't make it live? Register anyway and we'll send you the recording.