TheyDo named a Leader in the Forrester Wave™
Deliver value from research to service delivery
Improving care access, coordination, and outcomes means aligning clinical, admin, and support teams on the full patient journey.
Break down silos in care delivery
Patients don’t see departments—they experience journeys. TheyDo connects care, operations, and service in one shared view.
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Reduce wait times and access delays
Streamline scheduling, referrals, and intake to accelerate time to care.
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Fix repeat contact center issues
Surface high-frequency complaints and fix root causes.
See experience and ops together
Accelerate resolution and reduce cost by connecting experience insights with healthcare operations.
55%
Shorter discover cycles
from understanding research to real patient insight
20%
Reduced support costs
through clearer care navigation paths
40%
Drop in inquiry calls
via contextualized journey-based insights
15%
Faster resolution of process gaps
from shared cross-team visibility
Deliver measurable outcomes at scale
Journey management gives healthcare teams a unified view. CHG used it to reduce discovery time, re-use existing research, and align care with patient needs.
Combine EHR, VoC, call center, and scheduling input.
Understand where admin, clinical, and digital systems intersect.
Spot drop-offs that impact outcomes and costs.
Show improvement in wait times, call drivers, and satisfaction.
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Fast track your success with templates
Start with patient access, discharge, care plan adherence, and telehealth journeys. Built to drive experience and efficiency.
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Healthcare journey management FAQs
Connect care with real insight
Because great care requires great coordination Start your patient journey transformation with TheyDo.
