Zoom

Overview

Zoom is the go-to platform for customer meetings, support calls, interviews, and workshops. These conversations often hold critical insight about what customers need, where they get stuck, and how they experience your brand. But without structure, this insight gets lost in call recordings or scattered notes. The Zoom integration with TheyDo brings that insight directly into journey management. You can connect your customer-facing calls to the journey steps they relate to. You can capture quotes, feedback, and themes directly from transcripts. This gives your team the context needed to act on what customers are saying in real time. Zoom provides rich call data including meeting length, participant info, and most importantly, transcripts and recordings. When this is connected to TheyDo, you can attach key moments to journey stages, link quotes to personas or problems, and surface patterns across customer types or products.

What this integration enables in TheyDo

Bringing Zoom data into TheyDo turns your customer conversations into usable intelligence. You can connect transcripts to specific steps in the journey, tag emerging patterns, and highlight quotes linked to real customer pain. Teams can sort and organize these insights for reuse as new problems arise or new journeys are created. What was once a static transcript becomes part of a live customer knowledge base. This enables faster, more confident decisions using real customer language.