Userlytics

Overview

Userlytics is a remote user testing platform used to evaluate digital experiences through screen recordings, task flows, and real-time feedback. It supports moderated and unmoderated tests and lets teams capture what users do and say as they interact with prototypes, websites, or apps. UX and research teams use it to identify friction, understand behavior, and validate design decisions. But once tests are complete, the insights often live in isolated reports or folders that are hard to access or reuse. Userlytics generates a range of data including test success rates, time on task, video recordings, user commentary, and post-task surveys. This provides rich context around how customers experience a product or service. However, without structure or connection to the customer journey, these findings can get buried and miss the opportunity to inform broader experience improvements.

What this integration enables in TheyDo

Bringing Userlytics data into TheyDo gives teams the ability to structure and scale insight from usability testing. Quotes and pain points can be linked directly to journey steps, grouped by segment or use case, and tracked as recurring issues. Instead of being limited to a single round of testing, the raw data becomes part of a reusable knowledge base. Teams can uncover patterns across time, connect product decisions to customer outcomes, and work from a shared understanding of what users experience. In TheyDo, Userlytics becomes more than a test result. It becomes a building block for journey-led improvement.