SurveyMonkey

Overview

SurveyMonkey is a flexible survey platform used to collect feedback from customers, employees, and stakeholders. It’s widely adopted for everything from onboarding satisfaction to feature validation, brand tracking, and exit surveys. For CX teams, SurveyMonkey helps gather direct input across moments that matter. But without a structured way to connect that input to journeys, much of the insight gets trapped in isolated reports or spreadsheets. SurveyMonkey gives you access to structured response data, timestamps, scores, and open-text feedback. Teams often design their own questions, use conditional logic, and export results into dashboards or slide decks. While this supports project-based research, the raw survey responses are rarely linked to journeys, personas, or business impact. That makes it difficult to scale learning or reuse insight when new questions arise.

What this integration enables in TheyDo

Bringing SurveyMonkey data into TheyDo helps you go beyond exporting and presenting results. You can connect raw responses to journey steps, identify patterns across customer segments, and tag insights for future reuse. Instead of reviewing one survey at a time, you build a structured, searchable layer of feedback that supports continuous improvement. SurveyMonkey becomes more than a survey tool. It becomes a contributor to live, journey-driven decision-making across teams.