Microsoft teams

Overview

Microsoft Teams is one of the most widely used collaboration tools in the enterprise. It connects people across departments through chat, meetings, files, and shared workspaces. For CX teams, it’s often where cross-functional decisions happen. But important insights, journey updates, and opportunity discussions are usually scattered across channels and hard to track. With the Microsoft Teams integration, TheyDo brings customer experience into the conversations and workflows where decisions get made. You can connect journeys, insights, and priorities directly to Teams channels. This helps CX stay visible, actionable, and top of mind across the company. The integration connects key activities in TheyDo to Teams. You can send real-time notifications when journeys are updated, new opportunities are created, or priorities change. You can push insight summaries into relevant threads. You can make sure that everyone from product to ops has visibility on what matters most to customers, without switching tools or missing context.

What this integration enables in TheyDo

Bringing TheyDo into Microsoft Teams helps bridge the gap between insight and action. CX practitioners can share progress and findings instantly. Executives and stakeholders can stay aligned around priorities without needing to log into a separate system. It builds habits, keeps customer needs front and center, and ensures journey work feeds into real decisions. If you are looking for a way to connect customer experience to daily collaboration, this integration makes it happen. It helps your teams stay informed, aligned, and ready to act.