InMoment

Overview

InMoment is a customer experience platform used to collect, manage, and analyze voice-of-customer data across multiple channels. It brings together structured and unstructured feedback from surveys, reviews, support channels, and social media to help organizations track sentiment and performance. For CX teams, it provides a broad view of how customers feel. But without journey context, much of that feedback stays locked in reports or dashboards, disconnected from where the experience actually breaks down. InMoment captures survey responses, NPS and CSAT scores, open-text comments, review content, and social listening signals. It combines this with metadata like location, channel, and customer segment. While the platform offers AI-based analysis, most of the raw feedback remains buried in tools that are hard to access or act on consistently across journeys.

What this integration enables in TheyDo

Bringing InMoment data into TheyDo makes raw customer feedback usable at every stage of journey work. You can tag quotes by step, group insights by theme or segment, and connect sentiment data to specific pain points. Rather than relying on static dashboards, teams can work with the feedback directly in context. Insights become searchable and reusable as new priorities emerge. InMoment becomes more than a reporting layer. It becomes a live source of journey-level intelligence that supports decisions across CX, product, and strategy.