Granola AI

Overview

Granola AI is built for capturing, transcribing, and summarizing customer interviews. It automates note-taking, highlights key themes, and surfaces actionable insights from conversations. For CX teams and researchers, it helps scale customer learning. But on its own, it’s often disconnected from the workflows where insights turn into decisions. Integrating Granola AI with TheyDo bridges that gap. You can connect interview summaries directly to journeys, attach quotes to personas or moments, and tag emerging themes that need action. This helps turn interviews into a live, searchable insight layer that supports journey improvements across the business. Granola AI provides access to transcripts, key quotes, automated highlights, and generated summaries. It also identifies common topics and emotions across conversations. When this data flows into TheyDo, it becomes a structured asset that fuels prioritization and cross-functional alignment.

What this integration enables in TheyDo

Bringing Granola AI data into TheyDo saves time and adds structure. Practitioners can scale research without losing nuance. Executives can review insight highlights without deep-diving into raw interviews. Everyone works from the same customer reality, with clarity on what needs to change. If you want to make better use of your Granola AI data to improve journeys, this integration gives you a seamless way to go from interviews to action.