Google Meet

Overview

Google Meet is used every day for customer calls, team syncs, interviews, and workshops. But even when those meetings are recorded or transcribed, the insight inside them is rarely used at scale. Important feedback stays stuck in recordings or slips past altogether. The Google Meet integration with TheyDo changes that. It allows CX teams to pull feedback, quotes, and themes directly from customer meetings into their journey work. You can connect specific insights to steps in the journey, tag patterns, and build a real-time view of what customers are saying across interactions. With Meet, you can capture participant data, timestamps, and transcripts when connected with a transcription service. These can then be linked to customer problems, pain points, or opportunity areas inside TheyDo. Over time, this builds a living knowledge base of customer language tied to experience improvements.

What this integration enables in TheyDo

Bringing Google Meet data into TheyDo gives CX teams a direct line to customer reality. It reduces guesswork, speeds up insight generation, and helps align product, marketing, and service teams on what really matters. If you are trying to make better use of your customer conversations in Google Meet, this integration makes them part of your customer experience strategy.