GetFeedback

Overview

GetFeedback is a customer experience platform focused on rapid survey deployment and real-time insights. It is often used to gather feedback after key interactions, such as support tickets, purchases, onboarding flows, or app usage. With its user-friendly interface and strong Salesforce integration, it makes it easy to capture customer sentiment fast. But in most cases, that feedback is reviewed in isolation, separated from broader journey context and hard to reuse over time. GetFeedback collects structured data such as CSAT and NPS scores, as well as open-text responses that provide valuable context. Teams often use it to measure satisfaction and track trends, but without a way to organize responses by step, persona, or theme, the data’s potential impact is limited.

What this integration enables in TheyDo

Bringing GetFeedback data into TheyDo helps transform fast feedback into structured, reusable intelligence. Instead of disappearing into a dashboard or spreadsheet, each response can be tagged to a journey step, linked to a persona, or grouped into an experience theme. Teams can track which parts of the journey drive poor scores, what issues keep surfacing, and how changes impact sentiment over time. By unpacking and connecting raw survey inputs, TheyDo turns GetFeedback into a continuous source of CX insight that supports better decisions and faster action.