Condens

Overview

Condens is a research repository that helps teams centralize notes, recordings, highlights, and findings from user interviews and studies. It gives researchers a structured way to store and tag raw insights so that analysis becomes faster and easier. Product and CX teams use it to create a traceable line from user feedback to decision-making. But most of the insights live inside the platform or in research reports, making it hard to apply them across journeys or revisit them once a project wraps. Condens captures video, transcripts, quotes, team notes, and custom tags. It supports highlight reels, theme clustering, and evidence-based reporting. These features make it easier to align teams around user insight, but the data is often disconnected from the wider CX system. Without journey context, it is difficult to link findings to business priorities or share them across departments.

What this integration enables in TheyDo

Bringing Condens data into TheyDo helps research teams connect insights to the full customer journey. You can tag raw quotes by journey step, link feedback to recurring problems, and revisit insights when new questions arise. Instead of research getting buried in slide decks or project folders, it becomes part of a structured, living layer of experience intelligence. This gives CX, product, and strategy teams a common foundation to act faster, spot gaps earlier, and make better decisions together.