TheyDo named a Leader in the Forrester Wave™
Drive more value from the ownership journey
Journey management helps automotive brands optimize experience across sales, service, and mobility—from lead to loyalty.
Connect everything from the cars to digital tools and dealer networks
Customers expect seamless experiences between online research and physical showrooms. TheyDo maps the full journey to uncover gaps.
)
)
Improve EV onboarding and confidence
Identify verification friction and optimize steps where customers abandon the application process.
)
Fix service pain points post-purchase
Address delays, drop-offs, and gaps in maintenance and loyalty workflows.
Reveal high-impact experience gaps
Boost EV adoption, reduce churn, and convert more leads by fixing key journey blockers.
25%
Increase in upsells
from improved financing and delivery journeys
30%
Better EV adoption
with clear digital-first onboarding flows
18%
Reduced service churn
by resolving friction in post-sale maintenance
12%
Reduced lead-to-sale conversion
through smarter pre-purchase journeys
Deliver measurable outcomes at scale
Automotive journeys reveal high-value moments across ownership. Brands that manage them strategically unlock loyalty, revenue, and advocacy.
Bring CRM, dealer, and post-sale inputs into one view.
Mange the journeys from pre-purchase to trade-in
Focus on handovers, service, or digital experience pain points - see where the process breaks across different channels.
Seamlessly tie experience changes to revenue and retention.
)
)
Start your engines, retail ready templates
Use tailored journeys for EV onboarding, lease renewal, aftersales recovery, and handoff coordination—aligned to omnichannel car buying and service models.
More than directions FAQs for Automotive
Put every mile to work
Because ownership is more than a sale Discover how journey management builds automotive loyalty.
