Journey templates: why, how, and what
Join TheyDo's CX lead, Kaspar Kazil, and Co-Founder and CEO Jochem van der Veer in part two of our Standardizing Journey Management series on the what and why of journey templates.
What are journey templates and why should we use them?
TheyDo’s CX lead, Kaspar Kazil, draws from his agency experience at a time in which standardization within large organizations was a big part of his job – one that could have been easier with the help of journey templates.
How to manage journey templates from a central place
Kaspar shows the repository of templates and how to search, edit, add, remove and organize them accordingly.
How to save and re-use journey templates
TheyDo Co-founder and CEO Jochem van der Veer explains how to name, edit, lock and move lanes of your journey templates so that it makes sense for your peers and furthers standardization.
Overview of default journey templates
Kaspar explains what you can expect from a populated template, taking you through some of the most used templates in TheyDo, such as the Basic Customer Journey template, Service Blueprint template, and many more.
How to apply a customer lifecycle template
Kaspar goes through some of the advantages of using a customer lifecycle template.
The Service blueprint template
Kaspar shares how to best make use of a Service blueprint template, showing a pre-filled, populated service blueprint template to help you kickstart your standardization process.
Jobs-to-be-done timeline
Jochem takes you through the easiest way to quickly build and make use of a jobs-to-be-done template.
More on standardization
In three webinars, our CX team showed the three core features that cut standardization time in half, for any organization.
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Cut down the time it takes to standardize the way you populate journeys and collaborate with colleagues (by 50%!) and let customer-centric opportunities surface more easily.
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We kicked off our three-part webinar series on standardizing Journey Management with an interview with all-star Kim Salazar, Journey Management trainer and expert from the Nielsen Norman Group.
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