Experience starts with the CFO

In the latest episode of the Experience Edge, TheyDo CEO, Jochem van de Veer, had the pleasure of speaking with Bill Staikos, a veteran CX executive with over 20 years of experience in financial services, consulting, and tech. Bill shares invaluable insights on the evolution of customer experience (CX) and its critical role in driving business value.

Here’s why you don’t want to miss this episode:

1. Empathy as a Differentiator: Bill emphasizes the transformative power of empathy in both personal growth and professional success. He argues that CX professionals must bridge the gap between business and design to create meaningful impact.

2. From insights to impact: Real-world CX success stories: Drawing from his experiences at BNY Mellon and Freddie Mac, Bill illustrates how CX teams can leverage data science, visualization, and change management to drive business outcomes.

3. The AI revolution in customer experience: Bill paints an exciting picture of AI's potential to revolutionize CX. He envisions AI as a powerful tool for providing context and orchestration.

4. Looking ahead: The multimodal future of CX: As we peer into the future, Bill introduces his upcoming podcast, the Multimodal Experience. This new venture will explore how AI, wearables, extended reality, and other emerging technologies will shape the future of CX.

If you want to hear the entire conversation, watch the podcast with Bill and Jochem on The Experience Edge.

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