Customer experience is everyone's job

In this week's episode, Jochem van der Veer sits down with Blake Morgan, a renowned customer experience (CX) futurist and author, to explore the enduring principles of CX and the transformative power of AI in enhancing human interaction.

Here’s why you don’t want to miss this episode:

1. Empathy as a Differentiator: Blake emphasizes the critical role empathy plays in both personal growth and professional success...

2. Bridging Business and Design: Blake shares actionable advice on how customer experience professionals can speak the language of the business...

3. Transforming Amtrak’s Brand Vision: Discover how Blake helped Amtrak shift its identity from a transportation company to a hospitality-driven organization...

4. Micro-Moments vs. Moments That Matter Most: Blake explains the subtle yet vital difference between these two types of customer interactions...

5. Overcoming Innovation Debt: Learn how Blake navigates legacy challenges and cultural resistance within large organizations...

If you want to hear the entire conversation, watch the podcast with Blake and Jochem on The Experience Edge.

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