Meet our customers
TheyDo powers customer-centric collaboration at large organizations around the globe, from corporates and agencies to consulting firms and internet companies. Check out testimonials from our most seasoned users.
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Don’t take our word for it
Hear directly from those in charge of customer-centric transformation within their organization (including the budget), as they share how TheyDo has impacted their workflow improvement, user adoption, and implementation time.
Bradley Moore, Director of Customer Experience at Manitoba Public Insurance
“The problem we solve is making sure that we’re developing our roadmap and backlogs based on the items that have the greatest potential for customer impact. So, having data that helps support how we’re prioritizing our backlog”.
Josef Loewe, Senior Experience Manager at EnBW
“TheyDo lets you see which journey sequences each product has and lets you connect this journey with another to see how it works together. This is a game changer that other tools don’t have”.
Florian Vollmer, Service design and design thinking lead at NCR
“People who understand the complexity of product innovation at scale and customer experience management know that this is fantastic. This is a tool that brings a really simple viewport into a really complex issue”.
More case studies
Rob Paauw, Manager customer experience at PostNL, shares how the company's teams are coming together through a journey-centric way of working.Read story
Journeys are becoming the focal point of Van Lanschot’s ambitions to connect the customer experience with business goals. They’re using journey-centric tooling to understand the opportunities and solutions that will make the most impact.Read story
Fragmented data drags down lots of teams, keeping them from seeing the big picture and aligning on what’s important. Jumbo is successfully using Journey Management to flip the script within their organization.Read story
How Essent uses personas and journeys to align everyone on what its service partners and customers need when shopping for products to go (more) green.Read story
Since TomTom Telematics rebranded its B2B into Webfleet Solutions, following the company’s acquisition by Bridgestone, the fleet management solution is on its way to becoming Europe’s top customer-centric choice.Read story
Bol.com, the leading online retailer in the Netherlands set out to fundamentally change the way they combine Big and Small Data with TheyDo playing a critical role.Read story
B2B Marketer at bol.com
Sr. CX Strategist Webfleet
Jasper van Heusden
Strategy at E+
UX Designer at Randstad
Global Marketing Director Randstad
Have you mastered journeys?
Each organization is different, and each team needs different things in their path towards journey excellence. Find out where you are and what to do next.Do the maturity scan
Starting from the customer journeys is essential
Personas streamline team communication
Customer Experience is a crossfunctional effort
Talking to real customers should be common practice
Big data tells you what, people tell you why