Tags and Types

This final webinar of the Standardizing Journey Management series explains how to build a foundation for Journey Management using Types and Tags in TheyDo.

Redefining Journey Management

Join Co-Founder and CEO Jochem van der Veer in this webinar highlighting the use of CX metrics to measure the impact of CX on your business.

CX Metrics: user feedback

Find out what TheyDo users think about the new feature release on CX metrics and how it's helping them in their work.

Journey templates: why, how, and what

Part two of our Standardizing Journey Management webinar series focuses on the what and why of journey templates.

All Things Considered CX with Bob Azman

CX insights from TheyDo Co-founder and CEO Jochem van der Veer's conversation with Bob Azman on the All Things Considered CX podcast.

Kim Salazar: Defining Journey Management

We kicked off our three-part webinar series on standardizing Journey Management with an interview with all-star Kim Salazar, Journey Management trainer and expert from the Nielsen Norman Group.

Scale your journey-centric way of working

Learn how to scale a journey-centric way of working in this webinar.

Prioritizing your Roadmap with Journey Management

How do you make sure that your teams collaborate smoothly across the double diamond and end up with a backlog of features that customers really want?

The magic of organizing around journeys with Maria Ebro

TheyDo Co-founder, Jochem van der Veer sits down with Maria Ebro to discuss how to build fully cross-functional teams.

The Customer Experience Advantage Podcast with David Avrin

Golden snippets from TheyDo Co-founder and CEO Jochem van der Veer's conversation with David Avrin on the Customer Experience Advantage podcast.

Build your Journey Lifecycle Framework (in 5 steps)

Learn a 5-step approach to setting up the journey framework for your organization.

Redefining Customer Journey Management #5

The big wrap-up. Get the overview of all episodes condensed into an actionable checklist.

Redefining Customer Journey Management #4

Let's get practical! Today we hear how Minyou (KPN Netwerk) and Mijke (Guidion) use journeys to build a bridge between customer experience and business operations.

Redefining Customer Journey Management #3

Hear from CX Leaders at ING and RTL how they organise teams around the customer journey.

Redefining Customer Journey Management #2

Hear from CX Leaders at Ace&Tate and Vodafone how they set up a journey framework to organise customer journeys.

Redefining Customer Journey Management #1

In this new webinar series by TheyDo & Essense, we put companies in the spotlight that have adopted customer-centric changes in 2020 to enable collaboration and innovation, even while remote.