Most recent
Webinar: Linking journeys to business goals
How can you prove that the journey alignment you create generates results? We joined Marc Fonteijn's Service Design Show for a webinar on how to align your journeys with your business goals.
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As the number of journeys within an organization begins to grow, they become increasingly difficult for teams to manage. Jochem joins up with Kim Salazar to discuss how to do this in practice.
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Learn how to link Insights, like observations and quotes, directly to your Personas, Opportunities, and Solutions.
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This final webinar of the Standardizing Journey Management series explains how to build a foundation for Journey Management using Types and Tags in TheyDo.
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Join Co-Founder and CEO Jochem van der Veer in this webinar highlighting the use of CX metrics to measure the impact of CX on your business.
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Find out what TheyDo users think about the new feature release on CX metrics and how it's helping them in their work.
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Part two of our Standardizing Journey Management webinar series focuses on the what and why of journey templates.
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CX insights from TheyDo Co-founder and CEO Jochem van der Veer's conversation with Bob Azman on the All Things Considered CX podcast.
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We kicked off our three-part webinar series on standardizing Journey Management with an interview with all-star Kim Salazar, Journey Management trainer and expert from the Nielsen Norman Group.
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Learn how to scale a journey-centric way of working in this webinar.
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How do you make sure that your teams collaborate smoothly across the double diamond and end up with a backlog of features that customers really want?
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TheyDo Co-founder, Jochem van der Veer sits down with Maria Ebro to discuss how to build fully cross-functional teams.
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Golden snippets from TheyDo Co-founder and CEO Jochem van der Veer's conversation with David Avrin on the Customer Experience Advantage podcast.
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Learn a 5-step approach to setting up the journey framework for your organization.
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The big wrap-up. Get the overview of all episodes condensed into an actionable checklist.
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Let's get practical! Today we hear how Minyou (KPN Netwerk) and Mijke (Guidion) use journeys to build a bridge between customer experience and business operations.
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Hear from CX Leaders at ING and RTL how they organise teams around the customer journey.
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Hear from CX Leaders at Ace&Tate and Vodafone how they set up a journey framework to organise customer journeys.
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In this new webinar series by TheyDo & Essense, we put companies in the spotlight that have adopted customer-centric changes in 2020 to enable collaboration and innovation, even while remote.
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