Impact key business metrics

“Best-in-class companies are experiencing the transforming power of Journey Management business-wide”.

Fortune 500 companies forecast growth and revenue with NPS, using it as an indicator to understand which customer journeys to improve first.

In this report, you will find out how they:

  • Achieved 37.4% annual growth in CSAT

  • Saved €98k per team per year

  • Saved 38% time per employee per year

  • Impacted business goals and ROI

The ROI of Journey Management