Solutions overview

In this article: 

What is a Solution?

A Solution is an idea or concept for a new or existing feature, product, or service that addresses one or more of the key problems you identified as Opportunities to improve the customer experience. Practically, the Solution feature can also be used to map existing features, content, processes, experiments, and more to your journeys. 

All Solutions are stored in one place, so that they can be used across the organization in other journeys. This makes your ideas for improvement visible to others, so they can be inspired by the Solutions you create (and vice versa) and coordinate Solution development across teams so that it’s not happening in siloes. It also helps you keep an overview of who’s working on what, and how far items have come. Integration with Jira and Azure Devops make it possible to sync this status to your backlog for direct communication with your engineers and product teams.

After you create a Solution, you can link it to any other Journey (even those in different frameworks). This creates an overview of how your products, services, and content are linked within your customer journeys. The more Journeys or Opportunities to which a Solution is linked, the more relevant it is because it will generate more impact.

How to create a Solution in TheyDo

You can create Solutions in two ways:

• Add Solutions directly to Journeys: go to any Journey and create a Solution lane. From there, click in the Solution lane under any step to add a Solution to that step.

• Add Solutions within the Solutions Library: Within the Solutions Library, click on ‘create new’ to create a new Solution. You can add any Solution to any Journey.

The Solution card

When creating a new Solution or editing an existing one, a Solution card will open up in the side panel where you can view or edit the properties. 

Here’s a breakdown of each property within the Solution card and what it does. Click ‘add property’ to add those that are not immediately visible:

• Header image: add a visual to help people quickly scan the Solution as a card.

• Title: make the title descriptive so your colleagues can understand what it is and easily find it

• Type: choose one of the Solution types in TheyDo or specify your own by editing them in your Workspace’s Taxonomy. Examples include: event, content, feature, process, etc.

• Owner: who owns the Solution

• Status: choose one of the statuses in TheyDo or specify your own by editing them in your Workspace’s Taxonomy

• Group: choose the group for which the Solution is relevant. These can also be edited in your Workspace’s Taxonomy.

• Tags: choose the tags for which the Solution is relevant. These can also be edited in your Workspace’s Taxonomy.

• Effort: indicate how much effort the Solution will take on a scale of 0 to 5 (0 being very low effort and 5 being very high effort).

• Detail tabs: switch between the tabs below to see how Solutions are linked to other building blocks, including other Solutions, Journeys, Opportunities, Insights, and Goals.

• Description: frame your Solution in an inspiring way so that it is more effective.

• Integrations: link your Solution to Epics, Stories, or Tasks in your product management tool.

• Rating: rate each Solution on a 5-point scale for Desirability, Feasibility, and Viability.