workflow across journeys
Identifying and prioritizing opportunities for CX improvement across journeys and teams is the key to working experience-led.
Know exactly what
to address next
Cut decision-making time by standardizing the way you capture insights, generate opportunities for CX improvement, and prioritize solutions.
Link opportunities and solutions with journey steps
TheyDo's unique setup helps you to create many-to-many relations. See how opportunities for CX improvement cut across journeys and how solutions are part of multiple journeys.
The power of one
Clearly see where one opportunity for CX improvement impacts multiple steps across the customer experience and act on it.
Align solutions with journey opportunities
Use TheyDo to link the right solution with the right opportunity for CX improvement.
Know who’s working on what
Know who’s working on what solution and be confident that everyone’s priorities are aligned to the context of the customer.
The missing link in
your tech stack
Your insights, research and messy data lives in one place — your goals priorities and projects in another. TheyDo helps you to organize everything around the journey so work can flow.
Journeys are becoming the focal point of Van Lanschot’s ambitions to connect the customer experience with business goals. They’re using journey-centric tooling to understand the opportunities and solutions that will make the most impact.Read story
Fragmented data drags down lots of teams, keeping them from seeing the big picture and aligning on what’s important. Jumbo is successfully using Journey Management to flip the script within their organization.Read story
Rob Paauw, Manager customer experience at PostNL, shares how the company's teams are coming together through a journey-centric way of working.Read story