Redefining Journey Management
Join Co-Founder and CEO Jochem van der Veer in this webinar highlighting the use of CX metrics to measure the impact of CX on your business.
CX metrics and the Triple Diamond
Jochem starts off with a short recap on where exactly CX metrics sit in the best practice of Journey Management and how they are influenced.
Jochem walks us through some manual customizable metrics you can now add to your journeys on TheyDo.com.
Working with CX Metrics on a Lifecycle Framework level
Jochem explains how to add Objectives Key Results (OKRs) and Objectives, Goals, Strategies en Measures (OGSMs) to your Lifecycle Framework.
A roadmap for CX metrics
Jochem shares how to best get started with adding Metrics to your Journey and what other integrations you can expect.