Redefining Journey Management

Co-Founder and CEO Jochem van der Veer highlights the use of CX metrics to measure the impact of CX on your business.

CX metrics and the Triple Diamond

Jochem starts off with a short recap on where exactly CX metrics sit in the best practice of Journey Management and how they are influenced.

Metrics demo

Jochem walks us through some manual customizable metrics you can now add to your journeys on TheyDo.com.

Working with CX Metrics on a Lifecycle Framework level

Jochem explains how to add Objectives Key Results (OKRs) and Objectives, Goals, Strategies en Measures (OGSMs) to your Lifecycle Framework.

A roadmap for CX metrics

Jochem shares how to best get started with adding Metrics to your Journey and what other integrations you can expect.