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Redefining Customer Journey Management #4

Let's get practical! Today we hear how Minyou (KPN Netwerk) and Mijke (Guidion) use journeys to build a bridge between customer experience and business operations.

About this series

In this new webinar series by TheyDo & Essense, we put companies in the spotlight that have adopted customer-centric changes in 2020 to enable collaboration and innovation, even while remote.

Watch the recording to hear from changemakers at companies like PostNL,, and Eventbrite.

In this 2020 roundup webinar you’ll hear how teams at these customer-centric powerhouses have not only kept their customer journeys a priority in 2020, but also which challenges they faced. We’ll discover how they’ve found new ways to scale design thinking and collaboration to understand customers, experiment with marketing, conduct agile PI planning, and more.

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