New: Tracking progress
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Curious about which Solution moved the needle for your journey metrics? Here's a new way to track progress across your journeys.
Journey Management isn’t just about getting an understanding of reality. To make a true impact, you need to make progress on the most important opportunities. That’s why we’re introducing a new way to track progress across your journeys
Opportunity progress tracking
Who is working on what? (if they’re not directly part of your team)
What are they doing about Opportunity X?
And what’s the status of that project Barbara is working on?
In most companies, getting answers to these top three most-asked questions takes a lot of probing, meetings, and Slack messages. Although the process from Problem Discovery to Solution Discovery to Solution Implementation could be tracked in TheyDo, you needed a lot of manual work and updates.
So instead of making it hard, we’re launching Opportunity Progress Tracking. By linking Solutions to Opportunities, the progress for individual Solutions is rolled up to define Opportunity progress.
How it works
Set status types for all of your Solutions in your settings
For every Opportunity, connect the right Solutions
As Solution status changes, Opportunity progress is tracked
If you integrate with Jira/DevOps, status is pushed from engineers straight into your journeys
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How progress tracking will help you work journey-led
It creates an overview for all stakeholders who are working on a particular Opportunity
You have all the Opportunity progress at a glance on every level
Instead of projects, progress can be traced back to every journey
Jira epics sync automatically with your Opportunities
Closing the feedback loop
What we’re working on is closing the feedback loop. You want to know which Solution moved the needle for your journey metrics. By enabling this part of the workflow, every team can see how they contribute to customer success. More on this to come.