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Journey management
Journey mapping
Map all journeys in one place and standardize your method
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Organize all journeys into a hierarchy everyone can use
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Journey Management success
EnBW: feeling the pulse of the customer
NCR: implementing Journey Management at scale
Manitoba Public Insurance: creating an enterprise-wide engine
Bol.com: identifying the needs of 36K partners
Highlighted case studies
Van Lanschot - Mapping
Van Lanschot uses journey-centric tooling to prioritize the most impactful opportunities and solutions
PostNL - Framework
PostNL uses the journey-factory method to increase NPS and collaboration, and reduce costs
Jumbo - Workflow
Jumbo uses journey management to improve its innovation workflow and align product owners
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Set up: your team
Populate: journeys
Create: a lifecycle framework
Surface: Opportunities
Prioritize: Solutions
See: example journey
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