👋 Guides welcome
Backups

Backups

Find out about TheyDo's policies and practices regarding backups

TheyDo has a documented backup policy that describes how often backups occur, backup storage, and maintenance.


Database backups

All data is backed up utilising Amazon Web Services (AWS) Relation Database Service (RDS) backup solution. RDS data is automatically backed up daily, and backups and stored for 14 days. RDS backups are encrypted at rest.


File storage

All files are stored utilising Amazon Simple Storage Service (S3) are backed up daily. All S3 backups are stored for 30 days. S3 backups are encrypted at rest.


Logging backups

The backup period for different types of logging is described in our logging documentation.


Continue exploring

Learn how Insights help you to capture and organize customer knowledge in TheyDo.

This article explains how to create Workspaces in your organization.

Get a personal demo or try for free