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Journey Management Fundamentals
- Intro to the Journey Management workflow
- ⬥⬦⬦Problem Discovery
- ⬦⬥⬦Solution Discovery
- ⬦⬦⬥Solution Development
Tools
- What Are Customer Journeys?
- How to set up a Customer Journey in 4 easy steps
- Adding CX Metrics
- Sharing and exporting Journeys
- Using the Journey repository
- 6 tips for setting up Customer Journeys
- What are Journey Templates?
- How to create and manage Journey Templates
- Using the Basic Customer Journey Template
- Using the Service Blueprint Template
- Creating multi-stakeholder Journeys
- What Is a Journey Framework?
- How to set up a Journey Framework in 4 steps
- Adding Journeys to your Journey Framework
- Tracking performance and progress
- Working with micro and macro Journeys
- Choosing the right Journey Framework
- 6 Tips for setting up a Journey Framework
- What are Personas?
- Creating Personas
- Organizing Personas
- Using Personas and Experience curves in Journeys
- 3 tips for creating Personas
- What are Opportunities?
- How to create Opportunities
- Using the Opportunity repository
- Prioritizing Opportunities
- Using scorecards for prioritization
- 5 Tips for scoring Opportunites
- 6 Tips for scoping Opportunities
- What are Solutions?
- How to create Solutions
- Using the Solution repository
- Prioritizing Solutions
- Pushing Solutions to Jira or Azure DevOps
Workspace Admin
- Troubleshooting registering and logging in
- Creating or deleting an account
- Editing your profile
- Changing your billing plan
Security
Building Blocks
Learn about the core building blocks of TheyDo, so you'll be mapping your customer experience in no time.
5 Guides
Learn how Insights help you to capture and organize customer knowledge in TheyDo.
With Personas, you create lively descriptions of the most important customer types. This guide explains how this helps you improve your CX.
With Solutions, you capture ideas or concepts for new or existing features, products, or services. This intro will help you get started.
Opportunities help you to identify and prioritize the key areas for improvement in your journeys. This guide introduces opportunities and helps you get started.
Learn how a journey-centric hierarchy helps you to manage customer experience.