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Journey Management and CX metrics

This interactive roundtable session with TheyDo and Essense on November 2nd was a live roundtable discussion on how to manage and connect all of your journeys, align internal teams and optimize the end-to-end customer experience.

About this event

TheyDo Cofounder and CEO, Jochem and Harald from Essense joined up live for an open discussion about the following topics:

  • How do you measure what matters?
  • How can you add and integrate data to customer journeys?
  • What’s the best way to merge qualitative and quantitative data?
  • What’s the most MVP way to start integrating data?