Journey Management and CX metrics

This interactive roundtable session with TheyDo and Essense on November 2nd was a live roundtable discussion on how to manage and connect all of your journeys, align internal teams and optimize the end-to-end customer experience.

About this event

TheyDo Cofounder and CEO, Jochem and Harald from Essense joined up live for an open discussion about the following topics:

How do you measure what matters?
How can you add and integrate data to customer journeys?
What’s the best way to merge qualitative and quantitative data?
What’s the most MVP way to start integrating data?