Journey Management and CX metrics
This interactive roundtable session with TheyDo and Essense on November 2nd was a live roundtable discussion on how to manage and connect all of your journeys, align internal teams and optimize the end-to-end customer experience.
About this event
TheyDo Cofounder and CEO, Jochem and Harald from Essense joined up live for an open discussion about the following topics:
- How do you measure what matters?
- How can you add and integrate data to customer journeys?
- What’s the best way to merge qualitative and quantitative data?
- What’s the most MVP way to start integrating data?