Customer stories

Implementing Journey Management at scale

Florian Vollmer, service design and design thinking lead at NCR discusses what it takes to do Journey Management on an enterprise scale.

How EnBW uses Journey Management to feel the pulse of the customer

Josef Loewe, Senior Experience Manager at EnBW, shares why it’s so important to put customers at the forefront of every decision you make and how journeys play a key role in that.

Creating an enterprise-wide engine to deliver customer experience

Bradley Moore, Director of Customer Experience at Manitoba Public Insurance, shares how journeys are the key to a smooth-running enterprise engine where business decisions are directly informed by the customer voice.

Use journeys and design thinking to make bold moves

Rob Paauw, Manager customer experience at PostNL, shares how the company's teams are coming together through a journey-centric way of working.