Florian Vollmer, service design and design thinking lead at NCR discusses what it takes to do Journey Management on an enterprise scale.
Read storyCustomer stories
Josef Loewe, Senior Experience Manager at EnBW, shares why it’s so important to put customers at the forefront of every decision you make and how journeys play a key role in that.
Read storyBradley Moore, Director of Customer Experience at Manitoba Public Insurance, shares how journeys are the key to a smooth-running enterprise engine where business decisions are directly informed by the customer voice.
Read storyRob Paauw, Manager customer experience at PostNL, shares how the company's teams are coming together through a journey-centric way of working.
Read story