Journey Management Blog

Future-forward perspectives on customer journeys, CX, personas and customer-centric collaboration from TheyDo

Webinar: Linking journeys to business goals

How can you prove that the journey alignment you create generates results? We joined Marc Fonteijn's Service Design Show for a webinar on how to align your journeys with your business goals.

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Customer stories

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NCR implements Journey Management at scale using TheyDo

Florian Vollmer, service design and design thinking lead at NCR discusses what it takes to do Journey Management on an enterprise scale.

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CX

Customer-focused companies have the highest average three-year growth in sales. Only 13% of organizations achieve.

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TheyDo partners with Expoints to turn customer journeys into actionable workflows

TheyDo integrates with the Dutch feedback specialist to enable its clients to improve the customer experience by working as one.

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Innovation

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Customer Journey Double Diamond Explained

The double diamond lacks a feedback loop, so we built it

Design Thinking is a wonderful problem-solving process. But it's linear. Until it isn't. Here's how we turned the flow into a flywheel that keeps on spinning.

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Journey Management

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Announcing our 12M Series A

We're thrilled to announce that we've raised a €12M EUR Series A led by Blossom Capital and 20VC, along with our existing investors and new angels and advisors. Find out what this means for you.

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New features

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New: Tracking progress

Curious about which Solution moved the needle for your journey metrics? Here's a new way to track progress across your journeys.

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We’ve revised Insights from the ground up! All of your Persona actions and Quotes will be transformed into Insights in TheyDo. Dig in to find out what this means.

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NN/g podcast: Customer Journey Management

As the number of journeys within an organization begins to grow, they become increasingly difficult for teams to manage. Jochem joins up with Kim Salazar to discuss how to do this in practice.

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Tools & Methods

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How to grow your tech stack to meet your CX efforts

Investing in the right CX tech stack is more of a priority than ever before. Yet as the number of tools on the market continues to rise, how do you know which technology is right for you? It depends on your CX maturity.

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Webinar: Linking journeys to business goals

How can you prove that the journey alignment you create generates results? We joined Marc Fonteijn's Service Design Show for a webinar on how to align your journeys with your business goals.

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Join TheyDo's CEO and Co-founder Jochem van der Veer on February 28th, along with Marc Fonteijn of the Service Design Show, for a live event sharing the most striking findings from the Journey Management Index.

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This final webinar of the Standardizing Journey Management series explains how to build a foundation for Journey Management using Types and Tags in TheyDo.

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