Journey Management Blog

Duplicating Workspaces: a game-changer for agencies and large organizations

Duplicating Workspaces is designed to help you create and maintain your best practice, and then quickly deploy it to others.

Tags and Types

This final webinar of the Standardizing Journey Management series explains how to build a foundation for Journey Management using Types and Tags in TheyDo.

All Things Considered CX with Bob Azman

CX insights from TheyDo Co-founder and CEO Jochem van der Veer's conversation with Bob Azman on the All Things Considered CX podcast.

How EnBW uses Journey Management to feel the pulse of the customer

Josef Loewe, Senior Experience Manager at EnBW, shares why it’s so important to put customers at the forefront of every decision you make and how journeys play a key role in that.

Creating an enterprise-wide engine to deliver customer experience

Bradley Moore, Director of Customer Experience at Manitoba Public Insurance, shares how journeys are the key to a smooth-running enterprise engine where business decisions are directly informed by the customer voice.

Use journeys and design thinking to make bold moves

Rob Paauw, Manager customer experience at PostNL, shares how the company's teams are coming together through a journey-centric way of working.

TheyDo partners with Qualtrics to bring CX data and Journey Management together

TheyDo integrates with the world’s leading CX platform to enable its clients to improve the customer experience by working as one.

How to grow your tech stack to meet your CX efforts

Investing in the right CX tech stack is more of a priority than ever before. Yet as the number of tools on the market continues to rise, how do you know which technology is right for you? It depends on your CX maturity.

The fundamental flaw of Design Thinking and how to fix it

Design Thinking is incredibly hard to scale. Especially across vertical process-oriented organisations. So what can you do about it?

Why Marc Andreessen is a great design thinker

Yesterday I listened to Marc Andreessen’s essay on “It’s time to build” and it struck me that he is a great design thinker at heart.

Mirroring your customer journey, a hack all marketers should know

Have you ever wondered how to make your marketing efforts more effective? There’s a simple trick hiding in plain sight.

TheyDo partners with Expoints to turn customer journeys into actionable workflows

TheyDo integrates with the Dutch feedback specialist to enable its clients to improve the customer experience by working as one.

TheyDo partners with Qualtrics to bring CX data and Journey Management together

TheyDo integrates with the world’s leading CX platform to enable its clients to improve the customer experience by working as one.

Why experience has become the dominant global currency

How to to simplify your customer’s journey around trust and convenience.

New: Metrics

Add Metrics to your journeys and stop the back-and-forth between tools, meetings, and opinions.

New: the Journey detail page

This release shows how the new Journey detail page allows you to quickly get used to management while doing it more smoothly.

New features to standardize Journey Management

Cut down the time it takes to standardize the way you populate journeys and collaborate with colleagues (by 50%!) and let customer-centric opportunities surface more easily.

The Customer Experience Advantage Podcast with David Avrin

Golden snippets from TheyDo Co-founder and CEO Jochem van der Veer's conversation with David Avrin on the Customer Experience Advantage podcast.

Do in 5 hours what a market research report does for 50k

Looking for an edge to outperform your competitors? Stop paying for expensive market research, use the power of small data and get unique insights with less than a day of work.

Get started by building a Journey hierarchy

Structure your Journey Framework so everything fits in.

Persona template

Here are the 5 vital steps to create personas that actually work, explained in a way you never heard before.

Tags and Types

This final webinar of the Standardizing Journey Management series explains how to build a foundation for Journey Management using Types and Tags in TheyDo.

Journey templates: why, how, and what

Part two of our Standardizing Journey Management webinar series focuses on the what and why of journey templates.

Redefining Journey Management

Join Co-Founder and CEO Jochem van der Veer in this webinar highlighting the use of CX metrics to measure the impact of CX on your business.