As the number of journeys within an organization begins to grow, they become increasingly difficult for teams to manage. Jochem joins up with Kim Salazar to discuss how to do this in practice.
Read storyJourney Management Blog
Future-forward perspectives on customer journeys, CX, personas and customer-centric collaboration from TheyDo
Webinar: Linking journeys to business goals
How can you prove that the journey alignment you create generates results? We joined Marc Fonteijn's Service Design Show for a webinar on how to align your journeys with your business goals.
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Curious about which Solution moved the needle for your journey metrics? Here's a new way to track progress across your journeys.
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TheyDo Co-founder and CEO Jochem van der Veer joined Marc Fonteijn on the Service Design Show podcast to talk about how to go from Journey mapping to Journey Management.
Read storyCustomer stories
NCR implements Journey Management at scale using TheyDo
Florian Vollmer, service design and design thinking lead at NCR discusses what it takes to do Journey Management on an enterprise scale.
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Bradley Moore, Director of Customer Experience at Manitoba Public Insurance, shares how journeys are the key to a smooth-running enterprise engine where business decisions are directly informed by the customer voice.
Read storyRob Paauw, Manager customer experience at PostNL, shares how the company's teams are coming together through a journey-centric way of working.
Read storyJourneys are becoming the focal point of Van Lanschot’s ambitions to connect the customer experience with business goals. They’re using journey-centric tooling to understand the opportunities and solutions that will make the most impact.
Read storyCX
Customer-focused companies have the highest average three-year growth in sales. Only 13% of organizations achieve.
TheyDo partners with Expoints to turn customer journeys into actionable workflows
TheyDo integrates with the Dutch feedback specialist to enable its clients to improve the customer experience by working as one.
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TheyDo integrates with the world’s leading CX platform to enable its clients to improve the customer experience by working as one.
Read storyInvesting in the right CX tech stack is more of a priority than ever before. Yet as the number of tools on the market continues to rise, how do you know which technology is right for you? It depends on your CX maturity.
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Innovation
The double diamond lacks a feedback loop, so we built it
Design Thinking is a wonderful problem-solving process. But it's linear. Until it isn't. Here's how we turned the flow into a flywheel that keeps on spinning.
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Design Thinking is incredibly hard to scale. Especially across vertical process-oriented organisations. So what can you do about it?
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Yesterday I listened to Marc Andreessen’s essay on “It’s time to build” and it struck me that he is a great design thinker at heart.
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Have you ever wondered how to make your marketing efforts more effective? There’s a simple trick hiding in plain sight.
Read storyJourney Management
Announcing our 12M Series A
We're thrilled to announce that we've raised a €12M EUR Series A led by Blossom Capital and 20VC, along with our existing investors and new angels and advisors. Find out what this means for you.
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TheyDo integrates with the Dutch feedback specialist to enable its clients to improve the customer experience by working as one.
Read storyTheyDo integrates with the world’s leading CX platform to enable its clients to improve the customer experience by working as one.
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How to to simplify your customer’s journey around trust and convenience.
Read storyNew features
New: Tracking progress
Curious about which Solution moved the needle for your journey metrics? Here's a new way to track progress across your journeys.
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We’ve revised Insights from the ground up! All of your Persona actions and Quotes will be transformed into Insights in TheyDo. Dig in to find out what this means.
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Duplicating Workspaces is designed to help you create and maintain your best practice, and then quickly deploy it to others.
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Add Metrics to your journeys and stop the back-and-forth between tools, meetings, and opinions.
Read storyPodcasts
NN/g podcast: Customer Journey Management
As the number of journeys within an organization begins to grow, they become increasingly difficult for teams to manage. Jochem joins up with Kim Salazar to discuss how to do this in practice.
Read storyTheyDo Co-founder and CEO Jochem van der Veer joined Marc Fonteijn on the Service Design Show podcast to talk about how to go from Journey mapping to Journey Management.
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CX insights from TheyDo Co-founder and CEO Jochem van der Veer's conversation with Bob Azman on the All Things Considered CX podcast.
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Golden snippets from TheyDo Co-founder and CEO Jochem van der Veer's conversation with David Avrin on the Customer Experience Advantage podcast.
Read storyTools & Methods
How to grow your tech stack to meet your CX efforts
Investing in the right CX tech stack is more of a priority than ever before. Yet as the number of tools on the market continues to rise, how do you know which technology is right for you? It depends on your CX maturity.
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Looking for an edge to outperform your competitors? Stop paying for expensive market research, use the power of small data and get unique insights with less than a day of work.
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Structure your Journey Framework so everything fits in.
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Here are the 5 vital steps to create personas that actually work, explained in a way you never heard before.
Read storyWebinars
Webinar: Linking journeys to business goals
How can you prove that the journey alignment you create generates results? We joined Marc Fonteijn's Service Design Show for a webinar on how to align your journeys with your business goals.
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Join TheyDo's CEO and Co-founder Jochem van der Veer on February 28th, along with Marc Fonteijn of the Service Design Show, for a live event sharing the most striking findings from the Journey Management Index.
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Learn how to link Insights, like observations and quotes, directly to your Personas, Opportunities, and Solutions.
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This final webinar of the Standardizing Journey Management series explains how to build a foundation for Journey Management using Types and Tags in TheyDo.
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