Journey Management Blog

Future-forward perspectives on customer journeys, CX, personas and customer-centric collaboration from TheyDo

Webinar: Linked Insights

Join us on February 14th to learn how to link Insights, like observations and quotes, directly to your Personas, Opportunities, and Solutions.

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This final webinar of the Standardizing Journey Management series explains how to build a foundation for Journey Management using Types and Tags in TheyDo.

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Customer stories

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Implementing Journey Management at scale

Florian Vollmer, service design and design thinking lead at NCR discusses what it takes to do Journey Management on an enterprise scale.

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CX

Customer-focused companies have the highest average three-year growth in sales. Only 13% of organizations achieve.

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TheyDo partners with Expoints to turn customer journeys into actionable workflows

TheyDo integrates with the Dutch feedback specialist to enable its clients to improve the customer experience by working as one.

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Innovation

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Customer Journey Double Diamond Explained

The double diamond lacks a feedback loop, so we built it

Design Thinking is a wonderful problem-solving process. But it's linear. Until it isn't. Here's how we turned the flow into a flywheel that keeps on spinning.

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Journey Management

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Announcing our 12M Series A

We're thrilled to announce that we've raised a €12M EUR Series A led by Blossom Capital and 20VC, along with our existing investors and new angels and advisors. Find out what this means for you.

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New features

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Duplicating Workspaces: a game-changer for agencies and large organizations

Duplicating Workspaces is designed to help you create and maintain your best practice, and then quickly deploy it to others.

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All Things Considered CX with Bob Azman

CX insights from TheyDo Co-founder and CEO Jochem van der Veer's conversation with Bob Azman on the All Things Considered CX podcast.

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Tools & Methods

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How to grow your tech stack to meet your CX efforts

Investing in the right CX tech stack is more of a priority than ever before. Yet as the number of tools on the market continues to rise, how do you know which technology is right for you? It depends on your CX maturity.

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Webinar: Linked Insights

Join us on February 14th to learn how to link Insights, like observations and quotes, directly to your Personas, Opportunities, and Solutions.

Read story

This final webinar of the Standardizing Journey Management series explains how to build a foundation for Journey Management using Types and Tags in TheyDo.

Read story