Duplicating Workspaces is designed to help you create and maintain your best practice, and then quickly deploy it to others.
Read storyJourney Management Blog
Future-forward perspectives on customer journeys, CX, personas and customer-centric collaboration from TheyDo

Webinar: Linked Insights
Join us on February 14th to learn how to link Insights, like observations and quotes, directly to your Personas, Opportunities, and Solutions.
Read storyThis final webinar of the Standardizing Journey Management series explains how to build a foundation for Journey Management using Types and Tags in TheyDo.
Read storyCX insights from TheyDo Co-founder and CEO Jochem van der Veer's conversation with Bob Azman on the All Things Considered CX podcast.
Read storyCustomer stories

Implementing Journey Management at scale
Florian Vollmer, service design and design thinking lead at NCR discusses what it takes to do Journey Management on an enterprise scale.
Read storyJosef Loewe, Senior Experience Manager at EnBW, shares why it’s so important to put customers at the forefront of every decision you make and how journeys play a key role in that.
Read storyBradley Moore, Director of Customer Experience at Manitoba Public Insurance, shares how journeys are the key to a smooth-running enterprise engine where business decisions are directly informed by the customer voice.
Read storyRob Paauw, Manager customer experience at PostNL, shares how the company's teams are coming together through a journey-centric way of working.
Read storyCX
Customer-focused companies have the highest average three-year growth in sales. Only 13% of organizations achieve.

TheyDo partners with Expoints to turn customer journeys into actionable workflows
TheyDo integrates with the Dutch feedback specialist to enable its clients to improve the customer experience by working as one.
Read storyTheyDo integrates with the world’s leading CX platform to enable its clients to improve the customer experience by working as one.
Read storyInvesting in the right CX tech stack is more of a priority than ever before. Yet as the number of tools on the market continues to rise, how do you know which technology is right for you? It depends on your CX maturity.
Read storyInnovation

The double diamond lacks a feedback loop, so we built it
Design Thinking is a wonderful problem-solving process. But it's linear. Until it isn't. Here's how we turned the flow into a flywheel that keeps on spinning.
Read storyDesign Thinking is incredibly hard to scale. Especially across vertical process-oriented organisations. So what can you do about it?
Read storyYesterday I listened to Marc Andreessen’s essay on “It’s time to build” and it struck me that he is a great design thinker at heart.
Read storyHave you ever wondered how to make your marketing efforts more effective? There’s a simple trick hiding in plain sight.
Read storyJourney Management

Announcing our 12M Series A
We're thrilled to announce that we've raised a €12M EUR Series A led by Blossom Capital and 20VC, along with our existing investors and new angels and advisors. Find out what this means for you.
Read storyTheyDo integrates with the Dutch feedback specialist to enable its clients to improve the customer experience by working as one.
Read storyTheyDo integrates with the world’s leading CX platform to enable its clients to improve the customer experience by working as one.
Read storyHow to to simplify your customer’s journey around trust and convenience.
Read storyNew features

Duplicating Workspaces: a game-changer for agencies and large organizations
Duplicating Workspaces is designed to help you create and maintain your best practice, and then quickly deploy it to others.
Read storyAdd Metrics to your journeys and stop the back-and-forth between tools, meetings, and opinions.
Read storyThis release shows how the new Journey detail page allows you to quickly get used to management while doing it more smoothly.
Read storyCut down the time it takes to standardize the way you populate journeys and collaborate with colleagues (by 50%!) and let customer-centric opportunities surface more easily.
Read storyPodcasts

All Things Considered CX with Bob Azman
CX insights from TheyDo Co-founder and CEO Jochem van der Veer's conversation with Bob Azman on the All Things Considered CX podcast.
Read storyGolden snippets from TheyDo Co-founder and CEO Jochem van der Veer's conversation with David Avrin on the Customer Experience Advantage podcast.
Read storyTools & Methods

How to grow your tech stack to meet your CX efforts
Investing in the right CX tech stack is more of a priority than ever before. Yet as the number of tools on the market continues to rise, how do you know which technology is right for you? It depends on your CX maturity.
Read storyLooking for an edge to outperform your competitors? Stop paying for expensive market research, use the power of small data and get unique insights with less than a day of work.
Read storyStructure your Journey Framework so everything fits in.
Read storyHere are the 5 vital steps to create personas that actually work, explained in a way you never heard before.
Read storyWebinars

Webinar: Linked Insights
Join us on February 14th to learn how to link Insights, like observations and quotes, directly to your Personas, Opportunities, and Solutions.
Read storyThis final webinar of the Standardizing Journey Management series explains how to build a foundation for Journey Management using Types and Tags in TheyDo.
Read storyPart two of our Standardizing Journey Management webinar series focuses on the what and why of journey templates.
Read storyJoin Co-Founder and CEO Jochem van der Veer in this webinar highlighting the use of CX metrics to measure the impact of CX on your business.
Read story