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    <title>TheyDo - What's New</title>
    <link>https://www.theydo.com/resources/whats-new</link>
    <description>Stay up to date with the latest updates and features from TheyDo</description>
    <language>en</language>
    <lastBuildDate>Tue, 15 Sep 2026 03:06:49 GMT</lastBuildDate>
    
    <item>
      <title><![CDATA[Importing and updating Metrics from just got way easier!]]></title>
      <link>https://www.theydo.com/resources/whats-new/cl/importing-and-updating-metrics-from-just-got-way-easier</link>
      <guid>9cf6bbf1-fdff-472d-8432-0808dbeadcb5</guid>
      <pubDate>Mon, 06 Jul 2026 00:00:00 GMT</pubDate>
      <description><![CDATA[Available to: All · Requires Metric Edit permissionYou can now import metrics from a CSV file using a redesigned flow that makes bulk data uploads faster, more flexible, and a lot less manual.What's newOne flow for all metric types. The new import wizard supports NPS, CSAT, CES, ...]]></description>
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    <item>
      <title><![CDATA[A brand new metrics experience: dimensions and metric cards]]></title>
      <link>https://www.theydo.com/resources/whats-new/cl/a-brand-new-metrics-experience-dimensions-and-metric-cards</link>
      <guid>2b5e678d-2af4-456c-b010-531360487b4f</guid>
      <pubDate>Fri, 19 Jun 2026 00:00:00 GMT</pubDate>
      <description><![CDATA[Your metrics library just got a major upgrade — and if you've opened it recently, you may have already noticed.Here's what changed:Metric sources and metric cardsYour existing metrics are now metric sources — the foundation from which you create metric cards. A metric card is a s...]]></description>
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    <item>
      <title><![CDATA[SFTP data delivery is here]]></title>
      <link>https://www.theydo.com/resources/whats-new/cl/sftp-data-delivery-is-here</link>
      <guid>c49c33bb-1809-4f69-ae46-1ebef66d96b9</guid>
      <pubDate>Tue, 26 May 2026 00:00:00 GMT</pubDate>
      <description><![CDATA[We've built SFTP as a new data delivery option for customers who can't or don't want to set up cross-account S3 access. It's ideal for customers who use an MFT (Managed File Transfer) tool and just need a simple push endpoint — no AWS account required on their end.Here's how simp...]]></description>
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    <item>
      <title><![CDATA[New users, existing workspaces (onboarding improvements) ]]></title>
      <link>https://www.theydo.com/resources/whats-new/cl/new-users-existing-workspaces-onboarding-improvements</link>
      <guid>95ef75d7-d31a-4b25-8489-40f7a0e02633</guid>
      <pubDate>Thu, 30 Apr 2026 00:00:00 GMT</pubDate>
      <description><![CDATA[We just made it way easier to get people into TheyDo and straight to the work that matters.What's new:Invite to collaborate directly from a journey — admins can now invite anyone (internal or external) by email, right from the journey share modal. No more "copy link → Slack it → ...]]></description>
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    <item>
      <title><![CDATA[Insert building blocks without leaving the editor]]></title>
      <link>https://www.theydo.com/resources/whats-new/cl/insert-building-blocks-without-leaving-the-editor</link>
      <guid>38d968a9-6d91-4408-872d-e3917f13cba5</guid>
      <pubDate>Wed, 22 Apr 2026 00:00:00 GMT</pubDate>
      <description><![CDATA[Now you can add opportunities, insights, and solutions inside the editor. Click "Insert building block" or type “/” and search inline. Your context stays intact, and your journeys stay connected.]]></description>
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    <item>
      <title><![CDATA[Link insights directly to solutions]]></title>
      <link>https://www.theydo.com/resources/whats-new/cl/link-insights-directly-to-solutions</link>
      <guid>49e96fef-6197-4a6f-b94d-4d8a7d5d7b12</guid>
      <pubDate>Fri, 17 Apr 2026 00:00:00 GMT</pubDate>
      <description><![CDATA[You can now connect insights directly to a solution, without tracing through opportunities. Clearer evidence for the customer pain points behind each solution, and a faster path to reporting on ROI.]]></description>
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    <item>
      <title><![CDATA[Duplicate journeys with full depth and control]]></title>
      <link>https://www.theydo.com/resources/whats-new/cl/duplicate-journeys-with-full-depth-and-control</link>
      <guid>bc095c0e-9b69-4d4b-94b1-bd531f0ec5e0</guid>
      <pubDate>Fri, 10 Apr 2026 00:00:00 GMT</pubDate>
      <description><![CDATA[Journey duplication now copies everything: sub-journeys, building blocks, hierarchies, transcripts, and taxonomy. Four copy modes let you control what gets duplicated, including cross-workspace and cross-organization copies.]]></description>
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    <item>
      <title><![CDATA[Saved views for libraries is here]]></title>
      <link>https://www.theydo.com/resources/whats-new/cl/saved-views-for-libraries-is-here</link>
      <guid>6c8c44ea-c6c9-4ace-9d7e-a3009ab4e8b3</guid>
      <pubDate>Wed, 08 Apr 2026 00:00:00 GMT</pubDate>
      <description><![CDATA[Beyond saving journey views, you can now save libraries of building blocks, including personas and more: Save and favourite table views of building block libraries, including personasSharing links now include a view ID for pinpoint navigationPersona library upgraded with filterin...]]></description>
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    <item>
      <title><![CDATA[Pulse: you can now configure your view to focus on what matters most.]]></title>
      <link>https://www.theydo.com/resources/whats-new/cl/pulse-you-can-now-configure-your-view-to-focus-on-what-matters-most</link>
      <guid>b9c2980a-ecec-483d-abb6-6fe9cc7a1168</guid>
      <pubDate>Fri, 03 Apr 2026 00:00:00 GMT</pubDate>
      <description><![CDATA[You can now configure what is shown in Pulse using the new display option in the top right. This makes it much easier to tailor Pulse to the way you work!A few examples:Hide sections that are not relevant for a specific customer or workflow, such as: • AI Insights when AI is not ...]]></description>
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    <item>
      <title><![CDATA[Bring your Medallia surveys to TheyDo]]></title>
      <link>https://www.theydo.com/resources/whats-new/cl/bring-your-medallia-surveys-to-theydo</link>
      <guid>a30a514a-e297-4fad-9684-ec60ded4f7c9</guid>
      <pubDate>Wed, 25 Mar 2026 00:00:00 GMT</pubDate>
      <description><![CDATA[Medallia surveys are now available in TheyDo.This release is the last piece for great value!By combining Medallia feedback with journey data already in TheyDo, teams get a more complete view of the customer experience — bringing together what customers do, how journeys perform, a...]]></description>
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    <item>
      <title><![CDATA[Content, structure and governance permissions for Journeys]]></title>
      <link>https://www.theydo.com/resources/whats-new/cl/content-structure-and-governance-permissions-for-journeys</link>
      <guid>f8dbac6a-fc23-4857-beb9-9b71da7dd5d5</guid>
      <pubDate>Fri, 13 Mar 2026 00:00:00 GMT</pubDate>
      <description><![CDATA[The all-or-nothing Editor permission for journeys is gone. Admins can now assign one of three permission levels, each building on the previous:Content: Link building blocks and add content within journey lanes, including text, images, and tags.Structure: Automatically gets 'Conte...]]></description>
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    <item>
      <title><![CDATA[Custom scoring, fully unlocked]]></title>
      <link>https://www.theydo.com/resources/whats-new/cl/custom-scoring-fully-unlocked</link>
      <guid>026ba574-e0a7-480f-9f52-37b90d134f45</guid>
      <pubDate>Fri, 13 Mar 2026 00:00:00 GMT</pubDate>
      <description><![CDATA[Prioritization scoring just got a major upgrade. Define custom formulas like RICE or Value/Effort, apply them across both opportunities and solutions, and visualize everything in the matrix.What's newScoring for solutions: Solutions now support the same custom scoring frameworks ...]]></description>
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    <item>
      <title><![CDATA[Export to CSV is live!]]></title>
      <link>https://www.theydo.com/resources/whats-new/cl/export-to-csv-is-live</link>
      <guid>235d00c8-5414-4064-9e1d-5c9b63fe3efd</guid>
      <pubDate>Thu, 05 Mar 2026 00:00:00 GMT</pubDate>
      <description><![CDATA[Sharing work outside TheyDo used to be clunky. When someone needs the data in Excel/Sheets or you want to run your own analysis, the options were basically manual steps.You can now export: Insights, Goals, Opportunities, Solutions, Metrics, Personas, and Journeys — making it easi...]]></description>
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    <item>
      <title><![CDATA[Daily automated export of Journey Management work is available!]]></title>
      <link>https://www.theydo.com/resources/whats-new/cl/daily-automated-export-of-journey-management-work-is-available</link>
      <guid>478dcd9d-1977-4213-ae07-915b107631dd</guid>
      <pubDate>Thu, 05 Mar 2026 00:00:00 GMT</pubDate>
      <description><![CDATA[Need to connect Journey Management to your own ecosystem? We can now export a daily full snapshot of your TheyDo data directly into an S3 bucket, in Parquet format (optimized for analytics). Each delivery is partitioned by date and versioned, so you always know exactly which snap...]]></description>
    </item>
    
    <item>
      <title><![CDATA[View your work the way you work]]></title>
      <link>https://www.theydo.com/resources/whats-new/cl/view-your-work-the-way-you-work</link>
      <guid>3f585cee-8f89-4c54-898a-a79d39c85fb3</guid>
      <pubDate>Fri, 27 Feb 2026 00:00:00 GMT</pubDate>
      <description><![CDATA[Create custom views — or start with our templates.What's newSaved views now available for all journey layouts (map, table, matrix, pulse)View templates included: Executive View, Opportunity Prioritization, Solution Prioritization, Insight Review, and more — click + to exploreEach...]]></description>
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    <item>
      <title><![CDATA[Track every change affecting your journey—even edits made elsewhere]]></title>
      <link>https://www.theydo.com/resources/whats-new/cl/track-every-change-affecting-your-journeyeven-edits-made-elsewhere</link>
      <guid>5577a9be-7d33-4b5e-84d4-484d18408c3f</guid>
      <pubDate>Fri, 27 Feb 2026 00:00:00 GMT</pubDate>
      <description><![CDATA[Our new activity log shows updates to your journey and to any opportunity, solution, or other building block within — even when those changes happen outside the journey itself.What's trackedJourney edits: titles, properties, status changes, additions, deletionsSource updates: cha...]]></description>
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    <item>
      <title><![CDATA[More control across Journey AI and Data Hub workflows]]></title>
      <link>https://www.theydo.com/resources/whats-new/cl/more-control-across-journey-ai-and-data-hub-workflows</link>
      <guid>3914fc21-e507-480e-aced-af1abcbd5a69</guid>
      <pubDate>Tue, 24 Feb 2026 00:00:00 GMT</pubDate>
      <description><![CDATA[What's changedClearer upload progress in the Data HubA redesigned progress bar gives you real-time visibility into the status of data uploads, so you always know where your ingestion job stands.Cancel in-progress jobsYou can now cancel a running ingestion job directly from the Da...]]></description>
    </item>
    
    <item>
      <title><![CDATA[View the amount of building blocks in Journeys]]></title>
      <link>https://www.theydo.com/resources/whats-new/cl/view-the-amount-of-building-block-in-journeys</link>
      <guid>59c80c59-19f9-4729-b283-fa84828d7ece</guid>
      <pubDate>Thu, 29 Jan 2026 00:00:00 GMT</pubDate>
      <description><![CDATA[You can now see how many Building Blocks live inside each Journey — directly from the Journeys tab.As a CX lead, understanding what’s really happening inside a journey often means going beyond the name or description. With this update, you can surface Building Block counts to qui...]]></description>
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    <item>
      <title><![CDATA[Introducing: Ask TheyDo]]></title>
      <link>https://www.theydo.com/resources/whats-new/cl/introducing-ask-theydo</link>
      <guid>c067bf24-c18b-437d-81fa-57c9a6ba73a5</guid>
      <pubDate>Wed, 28 Jan 2026 00:00:00 GMT</pubDate>
      <description><![CDATA[Ask TheyDo is a conversational analysis experience that sits on top of living journeys.You can ask questions in plain language and get answers grounded in real journey context. It empowers you to navigate complex journeys, understand how different pieces connect, and see what evi...]]></description>
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    <item>
      <title><![CDATA[Map TheyDo solutions to Azure DevOps boards (not just projects)]]></title>
      <link>https://www.theydo.com/resources/whats-new/cl/map-theydo-solutions-to-azure-devops-boards-not-just-projects</link>
      <guid>a96562ef-68d3-43b7-ab43-1e4566e0cd5e</guid>
      <pubDate>Fri, 23 Jan 2026 00:00:00 GMT</pubDate>
      <description><![CDATA[Until now, solutions created from TheyDo were always added to the top-level of an Azure DevOps project.For teams that organize their work into sub-boards (like Go-to-market, Growth, or Product Discovery), this meant extra manual work to move items to the right board after they we...]]></description>
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    <item>
      <title><![CDATA[Qualtrics star rating questions now supported]]></title>
      <link>https://www.theydo.com/resources/whats-new/cl/qualtrics-star-rating-questions-now-supported</link>
      <guid>4b03a45e-420b-4125-8d5a-37654bd663d7</guid>
      <pubDate>Tue, 20 Jan 2026 00:00:00 GMT</pubDate>
      <description><![CDATA[Qualtrics Star Rating questions with the TheyDo–Qualtrics integration to power Metrics.The integration supports discrete star rating questions (for example, 1–5 stars), allowing you to bring these scores directly into TheyDo and track them across your journeys.Support for additio...]]></description>
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    <item>
      <title><![CDATA[Amazon S3 Connector: Owner Support Added]]></title>
      <link>https://www.theydo.com/resources/whats-new/cl/amazon-s3-connector-owner-support-added</link>
      <guid>d5e536c6-d7d2-43e3-851a-bd2b4ae7d44c</guid>
      <pubDate>Fri, 16 Jan 2026 00:00:00 GMT</pubDate>
      <description><![CDATA[We’ve improved the Amazon S3 connector to support owners on exported building blocks. You can now include the owner property (email address) when exporting data to Amazon S3 for:InsightsSolutionsMetricsOpportunitiesHow it worksWhen an exported owner email matches an existing user...]]></description>
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    <item>
      <title><![CDATA[New: External Links for Metrics]]></title>
      <link>https://www.theydo.com/resources/whats-new/cl/new-external-links-for-metrics</link>
      <guid>bb1dc9a3-d5ee-4163-83bc-5939aaa48ba4</guid>
      <pubDate>Fri, 16 Jan 2026 00:00:00 GMT</pubDate>
      <description><![CDATA[Metrics often live outside the product—whether in BI tools, Excel files, spreadsheets, or other data sources. With this update, you can link your metrics back to their original source, making it easier to verify numbers, explore details, and keep context close at hand.Why it matt...]]></description>
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    <item>
      <title><![CDATA[Commenting is now available on Metric Cards]]></title>
      <link>https://www.theydo.com/resources/whats-new/cl/commenting-is-now-available-on-metric-cards</link>
      <guid>8bba96ee-f810-4884-ae64-0aa3671afebc</guid>
      <pubDate>Thu, 15 Jan 2026 00:00:00 GMT</pubDate>
      <description><![CDATA[You can now view and reply to comments directly on Metric Cards.When someone mentions you in a comment, you’ll receive a notification as usual. From there, you can jump straight into the Metric Card, answer questions, mention teammates, and collaborate in real time—without leavin...]]></description>
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    <item>
      <title><![CDATA[Reorder Journey top metrics with drag & drop]]></title>
      <link>https://www.theydo.com/resources/whats-new/cl/reorder-journey-top-metrics-with-drag-drop</link>
      <guid>ac2195b7-2303-4cc1-8e97-29f889ac9167</guid>
      <pubDate>Wed, 14 Jan 2026 00:00:00 GMT</pubDate>
      <description><![CDATA[We’ve added a small but powerful improvement to Journey Metrics to make them even easier to work with.Journey metrics help you tell the story of your journey management work by highlighting key business indicators directly in your journeys. You can already choose how they appear ...]]></description>
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